Summary
Overview
Work History
Education
Skills
Timeline
Generic
Muhammad Umar

Muhammad Umar

Dubai

Summary

Proven IT Technician with a track record of enhancing network efficiency and resolving complex technical issues swiftly, notably at AMER CENTER SILICON OASIS. Expert in network troubleshooting and problem-solving, demonstrating exceptional technical support skills. Achieved significant improvements in system reliability and user satisfaction, ensuring 24/7 technical support availability.

Overview

3
3
years of professional experience

Work History

IT Technician

AMER CENTER SILICON OASIS
Dubai, United Arab Emirates
09.2023 - Current
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.

Network Operator

Swismax Solutions
Pakistan
02.2021 - 05.2023
  • Delivered exceptional client support by resolving complex technical issues in a timely manner.
  • Partnered with IT team members to integrate disparate systems into a cohesive network architecture.
  • Helped users resolve technical problems with basic troubleshooting, access investigations and equipment configuration.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.

Education

Associate in Information Technology - Information Technology

Islamic International University
Islamabad
08.2018

Skills

  • Network Troubleshooting
  • Technical Support
  • Software configuration
  • Desktop Technical Support
  • Problem-Solving
  • Technical Troubleshooting

Timeline

IT Technician

AMER CENTER SILICON OASIS
09.2023 - Current

Network Operator

Swismax Solutions
02.2021 - 05.2023

Associate in Information Technology - Information Technology

Islamic International University
Muhammad Umar