Summary
Overview
Work History
Education
Skills
Certification
Awards Activities
Languages
Area Of Expertise
Timeline
CustomerServiceRepresentative
MUHAMMAD UMAR

MUHAMMAD UMAR

Sharjah

Summary

Enthusiastic and service oriented individual with excellent communications and PC skills. Seeking to contribute towards the success of the company, both as an individual and as a team member.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sharaf DG
03.2024 - Current
  • Interacted with waves of customers on a regular basis and answered customer questions. Providing information on procedures or policies.
  • Assuring monitored checkout stations to ensure that they have adequate cash and are staffed appropriately.
  • Delivered exceptional customer service by greeting and serving customers in a timely, friendly manner.
  • Enthusiastic and service oriented individual with excellent communications and PC skills. Seeking to contribute towards the success of the company, both as an individual and as a team member.

Customer Service Representative

Threads Store
09.2023 - 02.2024
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels. Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests. Know our products inside and out so that you can answer questions.

Logistics Data Entry

Amazon
04.2021 - 08.2023
  • Leading and supporting process improvement projects at the network level that have a global impact.
  • Facilitate and participate in meetings as necessary to facilitate growth and network-wide parity.
  • Helping the couriers of Amazon to find the customer's location comfortably in the region of Asia, the Middle East, etc.

Education

MBA - Business Management

University of Wolverhampton
Dubai, United Arab Emirates
09-2026

High School Diploma -

Al-Kasib Institute of Technology
Karachi, Pakistan
08.2022

High School Diploma -

Board Of Secondary Education Karachi
Karachi, Pakistan
08.2018

Skills

  • Customer Service
  • Communication Skills
  • Guest Relations
  • Hospitality Management
  • Problem Solving
  • Multitasking
  • Service Excellence
  • Attention to Detail
  • Professional Etiquette
  • Positive Attitude
  • Adaptability
  • Responsible & Self-Motivated

Certification

Al-Kasib Institute of Technology Diploma of Associate Engineer

Awards Activities

  • Awarded Gold Medal and Certificate for exceptional performance and meeting top KPIs.
  • Advanced to Team Leader in February 2022 due to strong work ethic and team contribution.

Languages

English
Urdu

Area Of Expertise

  • Customer Service
  • Communication Skills
  • Guest Relations
  • Hospitality Management
  • Problem Solving
  • Multitasking
  • Service Excellence
  • Attention to Detail
  • Professional Etiquette
  • Positive Attitude
  • Adaptability
  • Responsible & Self-Motivated

Timeline

Customer Service Representative

Sharaf DG
03.2024 - Current

Customer Service Representative

Threads Store
09.2023 - 02.2024

Logistics Data Entry

Amazon
04.2021 - 08.2023

MBA - Business Management

University of Wolverhampton

High School Diploma -

Al-Kasib Institute of Technology

High School Diploma -

Board Of Secondary Education Karachi
MUHAMMAD UMAR