MUHAMMAD UMAR
Sharjah
Summary
Enthusiastic and service oriented individual with excellent communications and PC skills. Seeking to contribute towards the success of the company, both as an individual and as a team member.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sharaf DG
03.2024 - Current
- Interacted with waves of customers on a regular basis and answered customer questions. Providing information on procedures or policies.
- Assuring monitored checkout stations to ensure that they have adequate cash and are staffed appropriately.
- Delivered exceptional customer service by greeting and serving customers in a timely, friendly manner.
- Enthusiastic and service oriented individual with excellent communications and PC skills. Seeking to contribute towards the success of the company, both as an individual and as a team member.
Customer Service Representative
Threads Store
09.2023 - 02.2024
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels. Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests. Know our products inside and out so that you can answer questions.
Logistics Data Entry
Amazon
04.2021 - 08.2023
- Leading and supporting process improvement projects at the network level that have a global impact.
- Facilitate and participate in meetings as necessary to facilitate growth and network-wide parity.
- Helping the couriers of Amazon to find the customer's location comfortably in the region of Asia, the Middle East, etc.
Education
MBA - Business Management
University of Wolverhampton
Dubai, United Arab Emirates09-2026
High School Diploma -
Al-Kasib Institute of Technology
Karachi, Pakistan08.2022
High School Diploma -
Board Of Secondary Education Karachi
Karachi, Pakistan08.2018
Skills
- Customer Service
- Communication Skills
- Guest Relations
- Hospitality Management
- Problem Solving
- Multitasking
- Service Excellence
- Attention to Detail
- Professional Etiquette
- Positive Attitude
- Adaptability
- Responsible & Self-Motivated
Certification
Al-Kasib Institute of Technology Diploma of Associate Engineer
Awards Activities
- Awarded Gold Medal and Certificate for exceptional performance and meeting top KPIs.
- Advanced to Team Leader in February 2022 due to strong work ethic and team contribution.
Languages
English
Urdu
Area Of Expertise
- Customer Service
- Communication Skills
- Guest Relations
- Hospitality Management
- Problem Solving
- Multitasking
- Service Excellence
- Attention to Detail
- Professional Etiquette
- Positive Attitude
- Adaptability
- Responsible & Self-Motivated
Timeline
Customer Service Representative
Sharaf DG
03.2024 - Current
Customer Service Representative
Threads Store
09.2023 - 02.2024
Logistics Data Entry
Amazon
04.2021 - 08.2023
MBA - Business Management
University of Wolverhampton
High School Diploma -
Al-Kasib Institute of Technology
High School Diploma -
Board Of Secondary Education Karachi