Enthusiastic and service oriented individual with excellent communications and PC skills. Seeking to contribute towards the success of the company, both as an individual and as a team member.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sharaf DG
03.2024 - Current
Interacted with waves of customers on a regular basis and answered customer questions. Providing information on procedures or policies.
Assuring monitored checkout stations to ensure that they have adequate cash and are staffed appropriately.
Delivered exceptional customer service by greeting and serving customers in a timely, friendly manner.
Enthusiastic and service oriented individual with excellent communications and PC skills. Seeking to contribute towards the success of the company, both as an individual and as a team member.
Customer Service Representative
Threads Store
09.2023 - 02.2024
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels. Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests. Know our products inside and out so that you can answer questions.
Logistics Data Entry
Amazon
04.2021 - 08.2023
Leading and supporting process improvement projects at the network level that have a global impact.
Facilitate and participate in meetings as necessary to facilitate growth and network-wide parity.
Helping the couriers of Amazon to find the customer's location comfortably in the region of Asia, the Middle East, etc.
Education
MBA - Business Management
University of Wolverhampton
Dubai, United Arab Emirates
09-2026
High School Diploma -
Al-Kasib Institute of Technology
Karachi, Pakistan
08.2022
High School Diploma -
Board Of Secondary Education Karachi
Karachi, Pakistan
08.2018
Skills
Customer Service
Communication Skills
Guest Relations
Hospitality Management
Problem Solving
Multitasking
Service Excellence
Attention to Detail
Professional Etiquette
Positive Attitude
Adaptability
Responsible & Self-Motivated
Certification
Al-Kasib Institute of Technology Diploma of Associate Engineer
Awards Activities
Awarded Gold Medal and Certificate for exceptional performance and meeting top KPIs.
Advanced to Team Leader in February 2022 due to strong work ethic and team contribution.
Senior Demand and Supply Chain Manager at Sharaf DG - Consumer Electronic – Part of Sharaf GroupSenior Demand and Supply Chain Manager at Sharaf DG - Consumer Electronic – Part of Sharaf Group