Muhammad Umer
Sharjah
Summary
Client relationship and administration manager focused on enhancing client satisfaction, retention, and loyalty. Oversees internal workflows, compliance tracking, and operational processes to support accounts effectively. Ensures alignment between external client needs and internal administrative excellence.
Overview
4
4
Languages
1
1
Certification
7
7
years of post-secondary education
12
12
years of professional experience
Work history
Client Support & Administration Manager
Mayyas Interio Construction & Building Materials
Dubai
09.2024 - Current
- Leveraged CRM tools to track and analyse customer interactions, improving response accuracy.
- Streamlined departmental operations through the implementation of efficient administrative procedures, optimising workflow.
- Resolved 95% of inquiries on first contact, enhancing efficiency.
- Established feedback loops to facilitate product improvements and enhance sales strategies.
Administration Manager
Kano Interiors & Technical Services
Dubai
02.2022 - 08.2024
- Negotiated with vendors for favourable terms, reducing procurement expenses.
- Maintained inventory control systems to ensure optimal stock levels consistently.
- Implemented feedback systems to enhance service quality and customer satisfaction.
- Resolved customer issues swiftly, leading to increased customer loyalty and referrals.
Customer Service Representative
Transguard Group LLC
Dubai
10.2021 - 11.2022
- Cultivated customer relationships, resulting in increased loyalty and retention.
- Leveraged CRM tools to optimise customer interactions and enhance service efficiency.
- Collaborated with teams to improve cross-departmental communication and support customer needs.
- Achieved monthly sales targets consistently, driving revenue growth.
Sales & Marketing Manager
Concord Technologies Inc
03.2018 - 10.2020
- Closed large sales to exceed quota and align with company targets.
- Converted cold leads and negotiated profitable contracts to expand territory and increase revenue.
- Engaged current and potential clients to promote, upsell, and cross-sell products and services, enhancing customer relationships.
- Leveraged Facebook, Instagram, email marketing, Google, and YouTube to effectively promote products and events, driving brand awareness.
- Mentored sales representatives to demonstrate proven sales strategies and apply best practices.
Sales & Marketing Manager
Al-Fateh Mall
12.2015 - 10.2017
- Generated sales leads through cold calling, contributing to new business targets.
- Secured new business by improving market research and broadening sales territories.
- Developed profitable relationships with new and existing customers using proven tele sales abilities.
- Built client loyalty to meet customer service standards.
- Responded to quotation requests, consistently meeting company timeframes.
Customer Service Executive
BPO Call Centre
11.2014 - 12.2015
- Liaised with potential customers to identify needs and offer tailored recommendations.
- Engaged with previously uninterested prospects to establish relationships. to grow territory and secure profitable contracts.
- Planned and coordinated product sales to exceed revenue projections and growth targets.
- Facilitated major sales deals to drive business growth, surpassing quota and aligning with company targets.
- Conducted thorough analysis of competitor strategies to inform sales tactics. to develop innovative selling strategies.
Education
Bachelor of Arts - English History
University of the Punjab
05.2016 - 09.2018
Intermediate - English History Islamic
Board of Intermediate & Secondary Edu
05.2015 - 10.2017
Matriculation - Physics Chemistry Mathematics
Board of Intermediate & Secondary Edu
02.2013 - 10.2015
Skills
- CRM software
- CRM & Sales Pipeline Management
- Sales pipeline management
- Vendor negotiation
- Management information systems
- Operational leadership
- Team Leadership
- Workload prioritisation
- Decisive judgement
- Effective communication
- Work under pressure
- Management information systems
Certification
- Certificate of Public Speaking
- Certificate of Information Technology
- Certificate of Debate Competition
- Certificate of Fundamental of Digital Marketing
- Driving License
Languages
English
Hindi
Urdu
Punjabi
Hobbies and interests
Reading, Traveling, Cycling, Tracking, Jogging
Accomplishments
- Certificate of Public Speaking
- Certificate of Information Technology
- Certificate of Debate Competition
- Certificate of Fundamental of Digital Marketing
- Dubai Driving License
Custom section
Having International Driving License
Timeline
Client Support & Administration Manager
Mayyas Interio Construction & Building Materials
09.2024 - Current
Administration Manager
Kano Interiors & Technical Services
02.2022 - 08.2024
Customer Service Representative
Transguard Group LLC
10.2021 - 11.2022
Sales & Marketing Manager
Concord Technologies Inc
03.2018 - 10.2020
Bachelor of Arts - English History
University of the Punjab
05.2016 - 09.2018
Sales & Marketing Manager
Al-Fateh Mall
12.2015 - 10.2017
Intermediate - English History Islamic
Board of Intermediate & Secondary Edu
05.2015 - 10.2017
Customer Service Executive
BPO Call Centre
11.2014 - 12.2015
Matriculation - Physics Chemistry Mathematics
Board of Intermediate & Secondary Edu
02.2013 - 10.2015