Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
References
Timeline
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Muhammad Usman

Muhammad Usman

Ajman,United Arab Emirates

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

Customer Support Manager

Stallion Deliveries
Karachi, Pakistan
09.2020 - 02.2024
  • Recruited customer service team members and mentored in company policies and best practices.
  • Documented department data and compiled accurate reports.
  • Monitored industry trends, adapting services to suit consumer demand.
  • Conducted testing to diagnose system faults.
  • Directed and supervised front-of-house operations, upholding company standards.
  • Took ownership of escalated customer issues and followed through to resolution.

Warehouse supervisor

TRAX
Karachi, Pakistan
09.2018 - 10.2020
  • Reported daily warehouse performance data and updated company logs.
  • Verified completion of team member training and orientation sessions.

Project coordinator

TRAX
Karachi, Pakistan
09.2018 - 10.2020
  • Controlled resources by department or project and tracked use in Sonic portal.
  • Updated project documentation, providing accurate and accessible information for stakeholders.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Resolved project-related issues promptly, preventing disruptions in workflow.
  • Handled customers complete requirement from first mile to last mile.

Supervisor Complaint Resolution Team

TRAX
Karachi, Pakistan
09.2018 - 10.2020
  • Identified and addressed process inefficiencies to drive higher output.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Maintained clean, organized working areas to create positive, productive environments with minimal risk.
  • Resolved escalated complaints.

Customer Experience Intern

Yayvo.com
Karachi, Pakistan
05.2018 - 07.2018
  • Supported team by demonstrating respect and willingness to help.
  • Developed plans and strategies to promote continuous improvement.
  • Handled high-volume telephone and email enquiries to minimize backlogs.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Education

High School Diploma - Commerce

Board of Intermediate Education Karachi
Karachi
04.2020 - 04.2023

Skills

  • Research and due diligence
  • Telemarketing
  • Logistics policies and procedures
  • Excel proficiency
  • Technical support
  • Analytical problem solving
  • Inter-department collaboration
  • Staff education and training
  • MS Office proficiency
  • Customer relations
  • Administrative support
  • Software Testing & QA
  • Effective problem solver
  • Social media marketing
  • Communication skills
  • Multilingual

Languages

English
Intermediate
Urdu
Native
Hindi
Native

Affiliations

  • Photography
  • Bike Riding
  • Sports
  • Traveling
  • Explorer

References

References available upon request.

Timeline

Customer Support Manager

Stallion Deliveries
09.2020 - 02.2024

High School Diploma - Commerce

Board of Intermediate Education Karachi
04.2020 - 04.2023

Warehouse supervisor

TRAX
09.2018 - 10.2020

Project coordinator

TRAX
09.2018 - 10.2020

Supervisor Complaint Resolution Team

TRAX
09.2018 - 10.2020

Customer Experience Intern

Yayvo.com
05.2018 - 07.2018

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Muhammad Usman