Muhammad Usman
Summary
A highly organized and detail-oriented professional with two years of experience working in both Hospital Receptionist and Administrative Assistant roles. Skilled in managing front-office operations, greeting patients, scheduling appointments. Experienced in providing administrative support, including document preparation, data entry, file management, and coordinating internal communications. Adept at working in fast-paced environments, supporting healthcare staff, and ensuring efficient daily operations. Strong communication, multitasking, and customer service skills, with a proven ability to enhance organizational efficiency and deliver exceptional service to clients.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
The Limit Institute of Health Sciences, Sahiwal
02.2024 - 01.2025
- Supported faculty and staff with office supplies, data entry, and document management, ensuring smooth office operations.
- Responded to phone calls, emails, and in-person inquiries, offering professional assistance and guidance.
- Organized and maintained both physical and digital filing systems for student records, faculty documents, and administrative reports.
- Coordinated with various departments to ensure proper communication and smooth functioning of college operations.
- Assisted in managing college events, meetings, and workshops, handling logistics, communication, and participant coordination
Hospital Receptionist
Al-Khidmat Hospital, Sahiwal
01.2023 - 12.2023
- Patient Interaction: Greeted patients and visitors, providing a warm and welcoming atmosphere upon arrival, and directed them to the appropriate departments.
- Appointment Management: Scheduled patient appointments, confirmed upcoming visits, and managed calendar changes to ensure smooth patient flow and minimal wait times.
- Phone and Email Communication: Managed incoming calls and emails, addressed inquiries, and directed patients to the appropriate department or healthcare provider for further assistance.
- Patient Registration: Collected patient information, verified insurance details, and ensured all forms and documentation were completed and up to date.
- Check-in and Check-out Process: Assisted patients with the check-in and check-out process, ensured accuracy in the entry of personal and medical details, and processed patient payments when necessary.
- Records Management: Maintained and updated patient records, ensuring confidentiality and compliance with HIPAA regulations, and assisting in the preparation of billing and insurance claims.
- Collaboration: Coordinated with medical and administrative staff to streamline processes, ensure timely patient care, and resolve any issues that arose during the patient visit.
- Data Entry and Office Support: Performed data entry tasks, managed filing systems, and ensured proper documentation handling for both medical and administrative purposes.
- Emergency Response: Responded to emergency situations calmly, ensuring patients' immediate needs were met, and directed them to the appropriate medical personnel.
Education
Bachelor of Science -
Government College University, Faisalabad
Pakistan12-2022
No Degree - Certification in Medical Office Administration
Sahiwal Teaching Hospital
Sahiwal, Pakistan06-2021
Skills
- Documentation and recordkeeping
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
Languages
English
Urdu
Hindi
Punjabi
Timeline
Administrative Assistant
The Limit Institute of Health Sciences, Sahiwal
02.2024 - 01.2025
Hospital Receptionist
Al-Khidmat Hospital, Sahiwal
01.2023 - 12.2023
Bachelor of Science -
Government College University, Faisalabad
No Degree - Certification in Medical Office Administration
Sahiwal Teaching Hospital
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