Hi, I’m
Muhammad Waleed
Dubai,U.A.E
Summary
- Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests.
Overview
7
years of professional experience
2
years of post-secondary education
1
Certification
Work History
M.H Alshaya StarbucksRas al-Khaimah, United Arab Emirates
Barista trainer
05.2023 - Current
Job overview
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Increased customer satisfaction by resolving issues.
- Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
- Engaged professionals in industry-specific knowledge, techniques and methodologies.
- Implemented research findings and client feedback to improve programme material and delivery.
M.H Alshaya StarbucksRas al-Khaimah, United Arab Emirates
Barista
05.2022 - 04.2023
Job overview
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Popeyes Restaurant Americana Dubai, U.A.E
Customer service
02.2020 - 01.2022
Job overview
- Provided outstanding customer service.
- Greeted customers and provided excellent customer service.
- Maintained high feedback ratings through enhanced customer service.
- Answered customer enquiries with excellent customer service skills.
- Maintained documentation pertaining to customer service department activities.
Avari Hotel Lahore, Pakistan
Hospitality team member
04.2017 - 10.2018
Job overview
- Delivered first-class customer service for memorable guest experiences.
- Planned schedules to support consistent service delivery and reception coverage.
- Actioned special requests to elevate guest stays.
- Directed customer calls and communicated messages to relevant team members.
Education
High SchoolPakistan
High School Diploma from Science
03.2010 - 03.2012
Skills
- Hospitality and events experience
- Stock rotation procedures
- Food hygiene
- Hot and cold food preparation
- Allergy awareness
- Bartending
- Customer service
- Coffee and tea brewing
- Public relations
- Problem-solving
- Customer-focused
- Communication skills
Languages
English
Fluent
Arabic
Upper intermediate
Urdu
Fluent
Punjabi
Fluent
Certification
- M.S office (2013) Professional Air Ticketing Course (2016)
Accomplishments
- Certified Barista trainer From M.H Alshaya Starbucks. (2023)
- Nominated partner for best customer service Award From M.H Alshaya Starbucks. (2024)
Affiliations
- Learning for new things.
- Exercise.
- Sports.
- Traveling.
Timeline
Barista trainer
M.H Alshaya Starbucks
05.2023 - Current
Barista
M.H Alshaya Starbucks
05.2022 - 04.2023
Customer service
Popeyes Restaurant Americana
02.2020 - 01.2022
Hospitality team member
Avari Hotel
04.2017 - 10.2018
High School
High School Diploma from Science
03.2010 - 03.2012
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