Muhammad Waqar
Dubai,UAE
Summary
Bell Attendant with expertise in delivering exceptional guest service and improving overall guest experiences. Proficient in luggage management, transport coordination, and facilitating seamless arrivals and departures. Acknowledged for fostering a welcoming environment and upholding superior hospitality standards.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Bell Attendant
Knight Castle Hotel
Dubai, UAE
12.2023 - Current
- Provided guidance on local attractions to enhance guest holiday experiences.
- Collaborated with security team to ensure a safe hotel environment.
- Addressed guest inquiries promptly, resulting in improved customer satisfaction.
- Assisted elderly and disabled guests with mobility, offering personalised care.
- Manned doors at entrance and exit points during peak hours ensuring efficient traffic flow.
- Assisted with luggage transportation to improve guest comfort and satisfaction.
- Maintained clean and organised lobby area to ensure a welcoming environment for guests.
- Facilitated smooth arrivals by efficiently managing baggage handling tasks.
- Coordinated with housekeeping staff to expedite room readiness for incoming guests.
- Offered directions and advice on local attractions, improving guest holiday experiences.
House keeping desk coordinator
Knight Castle Hotel
Dubai, UAE
01.2023 - 12.2025
- Implemented effective coordination strategies to streamline team communication.
- Delegated tasks efficiently, resulting in enhanced team productivity.
- Liaised with external parties to ensure seamless execution of projects.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Answered phone calls and responded to emails.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Created detailed schedules to streamline work processes.
- Facilitated cross-departmental meetings for improved collaboration efforts.
Room Attendant
Lapita Hotel & Resort
Dubai, UAE
04.2022 - 12.2022
- Consistently utilized Eco-friendly cleaning supplies, promoting sustainable practices throughout hotel operations.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Assisted with laundry operations to maintain fresh linen supply.
- Ensured high standards of hygiene by regularly sanitizing all areas.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Thoroughly inspected vacated rooms before reintegrating into inventory, reducing complaints.
- Regularly polished furniture and fixtures to uphold an attractive environment in guest rooms.
- Attentively addressed customer needs to enhance overall experience.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Used Eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
Education
Matriculation - Science
Minhaj Ul Quran Model High School
Piplan 01.2009 - 01.2010
Diploma - Hotel Management
College Of Tourism & Hotel Management
Islamabad 01.2019 - 12.2021
Skills
- Reservation systems proficiency
- Room service provision
- Event coordination experience
- Knowledge of hotel services
- Guest transportation assistance
- Hotel room preparation
- Local tour guidance
- Security protocol knowledge
- Fitness facility supervision
- Effective listener
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Arabic
Elementary
References
References available upon request.
Timeline
Bell Attendant
Knight Castle Hotel
12.2023 - Current
House keeping desk coordinator
Knight Castle Hotel
01.2023 - 12.2025
Room Attendant
Lapita Hotel & Resort
04.2022 - 12.2022
Diploma - Hotel Management
College Of Tourism & Hotel Management
01.2019 - 12.2021
Matriculation - Science
Minhaj Ul Quran Model High School
01.2009 - 01.2010
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