Muhammad Yassin
Online Account Manager
Dubai,Dubai
Summary
Versatile Sales Account Manager bringing 6 years of Sales experience in E- commerce & Hospitality within food delivery market and global hotel chains including 1 Pre- openings.
Energetic and up-beat leader with a successful record of grown accounts by providing support and attentive consultation. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Seeking a new dynamic role for advancement.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
ONLINE ACCOUNT MANAGER
Talabat Food Delivery
AUH
3 2023 - Current
- Consistently exceeded KPIs, identifying business needs and guiding partners in managing accounts that saw MoM order growth of 203% and GMV increase by 162% last year.
- Created interactive dashboard for OAM team members, gathering necessary data to track each member's portfolio.
- Developed collective dashboard showcasing team members’ KPIs, run rate, and achievements to monitor current and projected successes.
- Delivered comprehensive training on Looker for data extraction, report generation, and dashboard creation to enhance team's data analysis capabilities.
- Conducted detailed training for new team members on NCR products and vendor performance to improve account management and product recommendations.
- Identified deficiency in NCR tool (Display Ad) and devised training/proposal presentation to aid product pitching/sales.
- Grew 113 accounts in 2023 & 2024, achieving highest orders' contribution within UAE OAM team.
- Successfully secured strategic agreement with 50 brands, ensuring guaranteed (NCR) revenue of AED 127,000 annually.
- Coordinated with stakeholders to enhance vendor portal based on feedback from UAE AM team.
SALES EXECUTIVE
Talabat Food Delivery
AUH
2022.04 - 2023.02
- Successfully increased Wish-List accounts achieving 48% of whole team targeted hit list in 2022.
- Successfully closed 80% of accounts under negotiation with competitors as exclusive key partners with talabat to ensure highest possible market share.
- Keeps informed of competitor activity in food delivery market.
- Maintain enduring relationships with current accounts.
- Conduct business reviews with accounts and identify business relationship opportunities resulting in increased profitability and market share.
- Develop ongoing marketing campaigns, activities, and offers to Talabat vendors for achieving sales growth.
SALES EXECUTIVE TRAINEE
Beach Rotana Abu Dhabi
AUH
2021.10 - 2022.03
- Successfully achieving 31% of whole team target in 2021 by signing ADNOC
- Maintain long-term relationship with accounts to guarantee business flow
- Conducted 2 to 3 meetings with potential accounts per day
- Preparing quotations, proposals and Letters of Agreements to present to prospective accounts, highlighting hotel service features and facilities
- Handling long term segment 'show around, contracts and coordinating with front office ensuring guest preferences and room allocations provided.
FRONT OFFICE TEAM LEADER
Beach Rotana
AUH
2019.07 - 2022.03
- Coordinated with L&D department and AFOM to set training for team, ensuring FO colleagues are well aware of all tasks.
- Successfully trained and led FO team, increasing Up-selling revenue by 43% in 2021.
- Successfully handled Night Manager responsibilities including night audit, night run, and night reports.
- Controlled CL revenue by reducing hotel PMs from 120 to 68 within 2 months.
GUEST SERVICE EXECUTIVE
Jumeirah Zabeel House Al Seef
DXB
2018.08 - 2019.06
- Handled rooms snagging and Jumeirah heritage standard checklist inspection.
- Played role of Front Office Trainer.
- Created presentation guide on heritage area and trained team with hotel complex product knowledge to enhance brand awareness.
- Assisted marketing team by modeling in hotel commercial campaigns.
Education
BACHELOR - Faculty of Tourism and Hotel Management
Fayyum University
Egypt 2011.10 - 2015.05
DATA ANALYSIS DIPLOMA - Data Management Technology
London International Studies And Researches Institute
Dubai, United Arab Emirates 12 2023 - Current
SALES CLOSING STRATEGIES -
LinkedIn
UAE 2022.07 - 7 2022
CRITICAL THINKING AND PROBLEM SOLVING -
LinkedIn
UAE 2022.11 - 12 2022
SALES EXECUTIVE -
Beach Rotana Abu Dhabi
UAE 2021.10 - 3 2022
REVENUE MANAGEMENT -
Jumeirah Zabeel House
UAE 2019.02 - 3 2019
Skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Accomplishments
- Talabat Recognition (Colleague of 2nd quarter 2024) within UAE Online Account Management team.
- Talabat top OAM achiever, year of 2023.
- Talabat top Sales Executive achiever, year of 2022.
- Talabat Culture Champion Award, in year 2022 & 2023.
- Rotana Hotels chain top rooms seller, year of 2021.
- Colleague of the year award 2019 of Beach Rotana Complex.
- Colleague of the month award of Beach Rotana Complex in December 2019.
- Beach Rotana Complex top seller & achiever of the year 2019.
- Rotana Hotels chain 3rd rooms seller year of 2019.
- Jumeirah Zabeel House Hotel Complex top seller of 1st half 2019.
- The Ideal Student of the Fayoum university (2014 – 2015).
Timeline
CRITICAL THINKING AND PROBLEM SOLVING -
LinkedIn
2022.11 - 12 2022
SALES CLOSING STRATEGIES -
LinkedIn
2022.07 - 7 2022
SALES EXECUTIVE
Talabat Food Delivery
2022.04 - 2023.02
SALES EXECUTIVE TRAINEE
Beach Rotana Abu Dhabi
2021.10 - 2022.03
SALES EXECUTIVE -
Beach Rotana Abu Dhabi
2021.10 - 3 2022
FRONT OFFICE TEAM LEADER
Beach Rotana
2019.07 - 2022.03
REVENUE MANAGEMENT -
Jumeirah Zabeel House
2019.02 - 3 2019
GUEST SERVICE EXECUTIVE
Jumeirah Zabeel House Al Seef
2018.08 - 2019.06
BACHELOR - Faculty of Tourism and Hotel Management
Fayyum University
2011.10 - 2015.05
ONLINE ACCOUNT MANAGER
Talabat Food Delivery
3 2023 - Current
DATA ANALYSIS DIPLOMA - Data Management Technology
London International Studies And Researches Institute
12 2023 - Current
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