Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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MUHAMMAD ZAHID

Abu Dhabi

Summary

Customer-focused professional with extensive experience in airport ground services and passenger assistance. Proven ability to deliver high-quality customer service and manage passenger records effectively. Recognized for reliability and professionalism in dynamic environments. Strong organizational, administrative, and accounting skills applicable to office or customer service roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Special Handling Agent

Transguard Group | Etihad Airport Services
08.2023 - Current


Assisted passengers with reduced mobility (PRM), elderly travelers, and individuals with special needs, ensuring safe and comfortable airport experiences.


Delivered customer service at special assistance counters by scanning boarding passes, maintaining accurate passenger records, and responding to passenger inquiries.


Recognized for empathy, patience, and professionalism when supporting passengers in sensitive or challenging situations.


Coordinated with airline and ground handling staff to ensure smooth check-in, boarding, and passenger flow.


Teacher

Bright Future Grammar School
08.2022 - 06.2023

Taught mathematics to high school students, delivering lessons in algebra, geometry, and applied mathematics.


Prepared lesson plans, assignments, and examinations to meet academic standards.


Provided individual support to students to strengthen understanding and improve performance.

Education

Bachelor of Science - Statistics

The Islamia University of Bahawalpur
PAKISTAN
10.2021

Skills

    MS Word, MS Excel, MS PowerPoint, Outlook

    QuickBooks (basic bookkeeping, invoicing, expense tracking)

    Customer service, communication, problem-solving, conflict resolution, empathy

    Time management, record keeping, multitasking

    Teamwork and collaboration with colleagues and staff

    Adaptability and working under pressure in fast-paced environments

Languages

English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Arabic
Elementary (A2)

Certification

03 Months Computer Course

Timeline

Special Handling Agent

Transguard Group | Etihad Airport Services
08.2023 - Current

Teacher

Bright Future Grammar School
08.2022 - 06.2023

Bachelor of Science - Statistics

The Islamia University of Bahawalpur
MUHAMMAD ZAHID