Customer-focused professional with extensive experience in airport ground services and passenger assistance. Proven ability to deliver high-quality customer service and manage passenger records effectively. Recognized for reliability and professionalism in dynamic environments. Strong organizational, administrative, and accounting skills applicable to office or customer service roles.
Assisted passengers with reduced mobility (PRM), elderly travelers, and individuals with special needs, ensuring safe and comfortable airport experiences.
Delivered customer service at special assistance counters by scanning boarding passes, maintaining accurate passenger records, and responding to passenger inquiries.
Recognized for empathy, patience, and professionalism when supporting passengers in sensitive or challenging situations.
Coordinated with airline and ground handling staff to ensure smooth check-in, boarding, and passenger flow.
Taught mathematics to high school students, delivering lessons in algebra, geometry, and applied mathematics.
Prepared lesson plans, assignments, and examinations to meet academic standards.
Provided individual support to students to strengthen understanding and improve performance.
MS Word, MS Excel, MS PowerPoint, Outlook
QuickBooks (basic bookkeeping, invoicing, expense tracking)
Customer service, communication, problem-solving, conflict resolution, empathy
Time management, record keeping, multitasking
Teamwork and collaboration with colleagues and staff
Adaptability and working under pressure in fast-paced environments
03 Months Computer Course