MUHAMMAD ZAHID
Abu Dhabi
Summary
Customer-focused professional with extensive experience in airport ground services and passenger assistance. Proven ability to deliver high-quality customer service and manage passenger records effectively. Recognized for reliability and professionalism in dynamic environments. Strong organizational, administrative, and accounting skills applicable to office or customer service roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Special Handling Agent
Transguard Group | Etihad Airport Services
08.2023 - Current
Assisted passengers with reduced mobility (PRM), elderly travelers, and individuals with special needs, ensuring safe and comfortable airport experiences.
Delivered customer service at special assistance counters by scanning boarding passes, maintaining accurate passenger records, and responding to passenger inquiries.
Recognized for empathy, patience, and professionalism when supporting passengers in sensitive or challenging situations.
Coordinated with airline and ground handling staff to ensure smooth check-in, boarding, and passenger flow.
Teacher
Bright Future Grammar School
08.2022 - 06.2023
Taught mathematics to high school students, delivering lessons in algebra, geometry, and applied mathematics.
Prepared lesson plans, assignments, and examinations to meet academic standards.
Provided individual support to students to strengthen understanding and improve performance.
Education
Bachelor of Science - Statistics
The Islamia University of Bahawalpur
PAKISTAN 10.2021
Skills
MS Word, MS Excel, MS PowerPoint, Outlook
QuickBooks (basic bookkeeping, invoicing, expense tracking)
Customer service, communication, problem-solving, conflict resolution, empathy
Time management, record keeping, multitasking
Teamwork and collaboration with colleagues and staff
Adaptability and working under pressure in fast-paced environments
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Certification
03 Months Computer Course
Timeline
Special Handling Agent
Transguard Group | Etihad Airport Services
08.2023 - Current
Teacher
Bright Future Grammar School
08.2022 - 06.2023
Bachelor of Science - Statistics
The Islamia University of Bahawalpur