MUHAMMAD ZAIM
Ajman
Summary
Highly skilled and results-driven Logistics Manager with over 8 years of experience in overseeing end-to-end supply chain operations, including transportation, warehousing, and inventory management. Expertise in optimizing logistics processes, coordinating with global shipping partners, and ensuring timely and cost-effective delivery of goods. Proficient in managing both LCL and FCL shipments, handling import/export documentation, and leveraging digital platforms like Dubai Trade Portal for seamless operations
Overview
8
8
years of professional experience
Work History
Sales and Customer Service Representative
ASTRO WORLD INTERNATIONAL LLC-FZ
DUBAI, UAE
05.2025 - Current
- Headed sales and operations for shipping and freight forwarding services (FCL, LCL, Air, Cross Trade).
- Developed and executed sales strategies to grow revenue and expand the customer base.
- Managed key accounts, ensured service quality, and maintained long-term client relationships.
- Oversaw daily operations, including bookings, documentation, cargo movement, and delivery.
- Negotiated freight rates and service contracts with shipping lines, airlines, and transporters.
- Coordinated with overseas agents, ports, terminals, customs brokers, and warehouses.
- Monitored shipment performance, KPIs, demurrage/detention, and operational costs.
- Led, trained, and motivated sales and operations teams to meet targets.
- Ensured compliance with international shipping regulations and company SOPs.
Business Development Executive
Sealink Global Logistics FZE
Ajman
08.2023 - 04.2025
- Analyze competitors, customer needs, and pricing strategies to maintain a competitive edge.
- Identify, target, and secure new clients for FCL, LCL, air freight, and logistics services.
- Maintain and enhance relationships with existing clients to ensure customer satisfaction.
- Negotiate contracts, pricing, and service terms with clients to ensure profitability.
- Build and maintain relationships with shipping lines, airlines, transport partners, and agents.
- Prepare and present sales performance and market analysis reports to senior management.
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
Operations Manager
Express oversea Line Cargo Services LLC
DUBAI, UAE
08.2022 - 08.2023
- Managed end-to-end NVOCC line operations for import and export shipments.
- Utilise the Dubai Trade Portal to manage operations related to load lists, Discharge List, cargo manifests, and inventory, ensuring accurate submission and tracking of shipment data for smooth logistics coordination.
- Oversee daily shipping line operations, including vessel scheduling, berthing, and turnaround times.
- Liaised with shipping lines, terminals, CFS, customs brokers, and overseas agents.
- Work closely with customers and logistics providers to address inquiries and resolve operational issues.
- Ensure optimal utilisation of port resources to minimise delays and increase operational efficiency.
- Monitor and manage operational costs while ensuring profitability, and service quality.
- Lead and supervise the operations team, providing guidance, and ensuring adherence to company policies and procedures.
Senior Operation Executive - Customer Service
SSL International FZC
04.2018 - 08.2022
- Coordinate daily logistics operations, including shipment tracking, delivery scheduling, and handling customer inquiries.
- Provide exceptional customer service by addressing queries, concerns, and resolving shipment issues in a timely and professional manner.
- Liaise with internal teams (warehousing, transport, and customs) and external partners (shipping lines, forwarders, and customs brokers) to ensure smooth flow of goods.
- Manage shipment documentation, including bills of lading, customs declarations, and invoices to ensure regulatory compliance.
- Track and monitor shipments to provide real-time updates to customers, ensuring on-time delivery and proactive issue resolution.
- Assist in pricing and rate negotiations for both domestic and international shipments in coordination with the sales and pricing team.
- Prepare operational reports and provide insights to management for continuous improvement of logistics and customer service processes.
Education
Diploma In Associate Engineering -
SBTE Karachi
01.2018
Matriculation - Electronics
Gulshan Technical High School
01.2015
Skills
- Strong organisational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently, and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- MS Office
- Dubai Trade
- Syscon ERP
Languages
English (Fluent)
Urdu & Hindi (Fluent)
Timeline
Sales and Customer Service Representative
ASTRO WORLD INTERNATIONAL LLC-FZ
05.2025 - Current
Business Development Executive
Sealink Global Logistics FZE
08.2023 - 04.2025
Operations Manager
Express oversea Line Cargo Services LLC
08.2022 - 08.2023
Senior Operation Executive - Customer Service
SSL International FZC
04.2018 - 08.2022
Diploma In Associate Engineering -
SBTE Karachi
Matriculation - Electronics
Gulshan Technical High School