Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MUHAMMAD ZAIM

Ajman

Summary

Highly skilled and results-driven Logistics Manager with over 8 years of experience in overseeing end-to-end supply chain operations, including transportation, warehousing, and inventory management. Expertise in optimizing logistics processes, coordinating with global shipping partners, and ensuring timely and cost-effective delivery of goods. Proficient in managing both LCL and FCL shipments, handling import/export documentation, and leveraging digital platforms like Dubai Trade Portal for seamless operations

Overview

8
8
years of professional experience

Work History

Sales and Customer Service Representative

ASTRO WORLD INTERNATIONAL LLC-FZ
DUBAI, UAE
05.2025 - Current
  • Headed sales and operations for shipping and freight forwarding services (FCL, LCL, Air, Cross Trade).
  • Developed and executed sales strategies to grow revenue and expand the customer base.
  • Managed key accounts, ensured service quality, and maintained long-term client relationships.
  • Oversaw daily operations, including bookings, documentation, cargo movement, and delivery.
  • Negotiated freight rates and service contracts with shipping lines, airlines, and transporters.
  • Coordinated with overseas agents, ports, terminals, customs brokers, and warehouses.
  • Monitored shipment performance, KPIs, demurrage/detention, and operational costs.
  • Led, trained, and motivated sales and operations teams to meet targets.
  • Ensured compliance with international shipping regulations and company SOPs.

Business Development Executive

Sealink Global Logistics FZE
Ajman
08.2023 - 04.2025
  • Analyze competitors, customer needs, and pricing strategies to maintain a competitive edge.
  • Identify, target, and secure new clients for FCL, LCL, air freight, and logistics services.
  • Maintain and enhance relationships with existing clients to ensure customer satisfaction.
  • Negotiate contracts, pricing, and service terms with clients to ensure profitability.
  • Build and maintain relationships with shipping lines, airlines, transport partners, and agents.
  • Prepare and present sales performance and market analysis reports to senior management.
  • Developed business growth plans by identifying key clients, critical targets and priority service lines.

Operations Manager

Express oversea Line Cargo Services LLC
DUBAI, UAE
08.2022 - 08.2023
  • Managed end-to-end NVOCC line operations for import and export shipments.
  • Utilise the Dubai Trade Portal to manage operations related to load lists, Discharge List, cargo manifests, and inventory, ensuring accurate submission and tracking of shipment data for smooth logistics coordination.
  • Oversee daily shipping line operations, including vessel scheduling, berthing, and turnaround times.
  • Liaised with shipping lines, terminals, CFS, customs brokers, and overseas agents.
  • Work closely with customers and logistics providers to address inquiries and resolve operational issues.
  • Ensure optimal utilisation of port resources to minimise delays and increase operational efficiency.
  • Monitor and manage operational costs while ensuring profitability, and service quality.
  • Lead and supervise the operations team, providing guidance, and ensuring adherence to company policies and procedures.

Senior Operation Executive - Customer Service

SSL International FZC
04.2018 - 08.2022
  • Coordinate daily logistics operations, including shipment tracking, delivery scheduling, and handling customer inquiries.
  • Provide exceptional customer service by addressing queries, concerns, and resolving shipment issues in a timely and professional manner.
  • Liaise with internal teams (warehousing, transport, and customs) and external partners (shipping lines, forwarders, and customs brokers) to ensure smooth flow of goods.
  • Manage shipment documentation, including bills of lading, customs declarations, and invoices to ensure regulatory compliance.
  • Track and monitor shipments to provide real-time updates to customers, ensuring on-time delivery and proactive issue resolution.
  • Assist in pricing and rate negotiations for both domestic and international shipments in coordination with the sales and pricing team.
  • Prepare operational reports and provide insights to management for continuous improvement of logistics and customer service processes.

Education

Diploma In Associate Engineering -

SBTE Karachi
01.2018

Matriculation - Electronics

Gulshan Technical High School
01.2015

Skills

  • Strong organisational and time management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently, and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents
  • MS Office
  • Dubai Trade
  • Syscon ERP

Languages

English (Fluent)
Urdu & Hindi (Fluent)

Timeline

Sales and Customer Service Representative

ASTRO WORLD INTERNATIONAL LLC-FZ
05.2025 - Current

Business Development Executive

Sealink Global Logistics FZE
08.2023 - 04.2025

Operations Manager

Express oversea Line Cargo Services LLC
08.2022 - 08.2023

Senior Operation Executive - Customer Service

SSL International FZC
04.2018 - 08.2022

Diploma In Associate Engineering -

SBTE Karachi

Matriculation - Electronics

Gulshan Technical High School
MUHAMMAD ZAIM