MUHAMMAD ZAMAN
AL DHAID,Sharjah
Summary
Energetic and friendly recent graduate with excellent communication and interpersonal skills. Eager to apply learned skills in practical settings and develop new knowledge from team. Seeking to gain deeper understanding of industry and seize opportunities for career progression.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
BRANCH MANAGER /ASSISTANT
EMIRATES TRANSPORT
SHARJAH ALDHAID, UAE
01.2020 - Current
- .
- Educated teams on best practices to uplift speed and accuracy.
- Understood and adhered to company's health and safety policies.
- Received, sorted and distributed incoming mail.
- Assisted managers in compiling and organising materials for meetings.
- Typed and edited documents and presentations for manager.
- Maintained detailed records of branch office activities.
- Set team performance goals and monitored progress to encourage attainment.
- Took on additional tasks on manager's request.
- Completed assigned work within deadlines and to company standards.
EMIRATE TRANSPORT
BUS DRIVER/ DATA ENTRY OFFICE WORK
Sharjah, EMIRATE
09.2013 - Current
- Communicated with drivers to address accurate start times, load information and route issues.
- Kept all company logs and records updated, recording daily details of work performed.
- Educated teams on best practices to uplift speed and accuracy.
- Received and responded to [Number]+ phone and personal enquiries daily.
- Generated weekly and monthly reports for managers.
- Maintained email and live chat logs for customer records and service appraisals.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Maintained up-to-date client records in database systems.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Entered handwritten data into computers for easy retrieval.
- Maintained office files for reliable reference, including electronic and hard copies.
- Oversaw daily office operations and equipment maintenance.
Education
High School Diploma -
HIGH SCHOOL
PAKISTAN 04.1996 - 04.2007
Skills
- Customer-focused
- Delivery record management
- Route and schedule planning
- Safety compliance
- Client communication
- Exceptional timekeeping
- Logistical planning
- Vehicle defect reporting
DERIVING LICENSEES
LIGHT VEHICLE AND HEAVY BUS
Languages
Urdu
Advanced
English
Intermediate
Arabic
Upper intermediate
Timeline
BRANCH MANAGER /ASSISTANT
EMIRATES TRANSPORT
01.2020 - Current
EMIRATE TRANSPORT
BUS DRIVER/ DATA ENTRY OFFICE WORK
09.2013 - Current
High School Diploma -
HIGH SCHOOL
04.1996 - 04.2007
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