Year of SEONDRY Education 2013
BILAL AHMAD
Customar Service Asistant
Ajman,AJ
Summary
Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction. Developed strong communication and interpersonal skills in fast-paced customer service environment. Consistently provided solutions and resolved issues efficiently. Looking to transition into new field where these skills can be applied and expanded.
Overview
3
3
1
1
Year of professional experience 2023
Work History
Customer Service Asistant
AGROASIA International Company AFZ
01.2024 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Skills
- Professionalism and punctuality
- Safe driving practices
- Defensive driving techniques
- Accident prevention strategies
- Emergency response readiness
- Stress tolerance
- Passenger assistance
Cash handling
Complaint handling
Complaint resolution
Data entry
Customer focus
Account management
Documentation and reporting
Staff education and training
Technical support
Request management
Assertiveness
Product promotion
Driving License
PLACE OF ISSUE : Ajman
ISSUE DATE : 29/10/2023
EXPAIRY DATE : 28- 10 - 2025
LICENSE NO : 365666
Vechical Type: Light Vecihical no :3
Additional Information
Nationality : Pakistan
Date of birth : 04/03/1999
Religon : Islam
Visa status : Employment visa
Languages
English
Upper intermediate (B2)
Arabic
Elementary (A2)
Urdu
Bilingual or Proficient (C2)
Education
Associate of Applied Science - ENGINEERING
Gloobal Education Academy
Peshawar , Pakistan 03.2013 - 03.2013
High School Diploma -
Morden Instute of Technology
Peshawar , Pakistan 04.2013 - 05.2018
High School Diploma -
Microsoft Computer Academy
Peshawar , Pakistan 07.2018 - 07.2019
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified
- Certified Diploma of Petroleum Engineering
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Traveling
Hunting
Walking
Cricket
Football
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementFlexible work hoursHealthcare benefitsPaid sick leaveQuote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Additional Imformation
. Nationality : Pakistan
. Date of Birth : 02-08-1996
. Martiral Status: Married
. Visa Status : Employment Visa
. Gender : Male
. Religion : Muslim
. Passport No : YJ1167452
. Residence Country: United Arab Emairte
Timeline
Customer Service Asistant
AGROASIA International Company AFZ
01.2024 - Current
High School Diploma -
Microsoft Computer Academy
07.2018 - 07.2019
High School Diploma -
Morden Instute of Technology
04.2013 - 05.2018
Associate of Applied Science - ENGINEERING
Gloobal Education Academy
03.2013 - 03.2013
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