Muhammad Abid Amin
Operations Supervisor
Dubai
Summary
Dynamic operations professional with over three years of experience in FMCG sales management and holiday home property operations. Proven track record in driving sales growth and fostering distributor relationships, starting as a Territory Manager at Shangrila Foods Pvt Ltd in Pakistan. Currently excelling as an Operations Supervisor in Dubai's holiday homes sector, overseeing comprehensive property operations, including guest lifecycle management and compliance with DTCM regulations. Recognized for exceptional organizational skills, strong problem-solving abilities, and a commitment to maintaining high standards of guest satisfaction across multiple properties.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Hospitality Operations Supervisor
Glidai Holiday Homes
02.2024 - 02.2026
- Experienced hospitality operations professional specializing in holiday home management and short-term rental operations.
- Proven ability to manage end-to-end property operations, including guest lifecycle management, check-ins/check-outs, and post-stay follow-ups, ensuring high guest satisfaction and repeat bookings.
- Handled 15–30 guest inquiries and complaints daily, resolving issues promptly with a service-recovery approach.
- Skilled in coordinating housekeeping, maintenance, inventory management, and vendor operations to maintain premium property standards.
- Adept at ensuring full DTCM Holiday Homes compliance, including permit management, registration, and documentation.
- Strong expertise in operational process improvement, cost control, and efficiency optimization, minimizing losses and maximizing property readiness.
- Provides property owners with transparent reporting, performance updates, and operational support to maximize occupancy, rental income, and asset value.
- Experienced in using OTA platforms (Airbnb, Booking.com), PMS systems, and property management tools for seamless operations.
Territory Sales Manager
Shangrila Foods Pvt Ltd
01.2023 - 12.2023
- Achieved and consistently exceeded monthly and quarterly sales targets across assigned territory, ensuring revenue growth and market share expansion.
- Planned and managed stock levels, secondary sales, and distribution strategies to maintain optimal product availability and reduce stockouts.
- Developed and maintained long-term customer relationships, driving repeat business and strengthening brand loyalty.
- Led and trained sales teams, setting performance standards, monitoring KPIs, and mentoring for high productivity.
- Conducted market research, competitor analysis, and sales trend monitoring, providing insights for strategic decision-making.
- Prepared Daily Sales & Stock Reports (DSSR) and submitted actionable insights to management for territory performance tracking.
- Coordinated with distributors, wholesalers, and retail partners to maximize product visibility, shelf placement, and promotional effectiveness.
- Ensured compliance with company policies, trade regulations, and quality standards within the territory.
- Implemented sales strategies, promotional campaigns, and customer engagement plans to drive product adoption and increase revenue.
Sales Consultant
Suzuki Taxila Motors
01.2019 - 05.2019
- Managed the complete vehicle sales process, from initial customer inquiry to vehicle delivery, ensuring a smooth and satisfying buying experience.
- Conducted vehicle demonstrations and test drives, highlighting key features, specifications, and benefits to prospective customers.
- Maintained detailed customer records and sales documentation to ensure compliance with company policies and sales reporting requirements.
- Built and maintained strong customer relationships, addressing inquiries, resolving concerns, and providing post-sales support to encourage repeat business and referrals.
- Assisted in inventory management and showroom display, ensuring vehicles were prepared, clean, and properly presented for customer visits.
- Collaborated with finance and insurance teams to facilitate vehicle financing, insurance, and registration processes.
- Achieved or exceeded monthly and quarterly sales targets, contributing to showroom revenue growth.
Education
BBA (Hons) - Marketing
Foundation University
Pakistan01-2018
Intermediate - Science Education
BISE Pakistan
Pakistan01-2014
Matriculation - Science Education
Federal Board
Pakistan01-2012
Skills
Short-Term Rental Management
Housekeeping & Maintenance Coordination
DTCM Compliance & Documentation
Inventory & Asset Management
Guest Experience & Satisfaction
Team Training & Mentoring
Staff Supervision & Coordination
Vendor & Supplier Coordination
Interests
Traveling and exploring, Photography
Other Details
- Visa Status: Work Visa
- Passport No.: DY10109962
- Driving License: Holder of a valid UAE Driving License
Timeline
Hospitality Operations Supervisor
Glidai Holiday Homes
02.2024 - 02.2026
Territory Sales Manager
Shangrila Foods Pvt Ltd
01.2023 - 12.2023
Sales Consultant
Suzuki Taxila Motors
01.2019 - 05.2019
BBA (Hons) - Marketing
Foundation University
Intermediate - Science Education
BISE Pakistan
Matriculation - Science Education
Federal Board