Muhammad Afaq Iqbal
Sharjah
Summary
Accomplished Team Leader Manager at CIIO REFLEXOLOGY, adept in workload management and motivational skills. Spearheaded customer service improvements, significantly enhancing team productivity and aligning with strategic objectives. Expert in remote team management and industry knowledge, fostering a culture of accountability and achieving organizational goals through influential leadership. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader Manager
CIIO REFLEXOLOGY
07.2023 - 06.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
High School Diploma -
THE REHMAT SCHOOL
LAHORE PAKISTAN06.2020
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Meeting facilitation
- Remote Team Management
Accomplishments
- Collaborated with team of 40+ in the development of ciio reflexology project .
- Supervised team of 10 + staff member on field and 40+remotely
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Cricket
Apart from everything i am a professional cricketer as well played grade A level in my home country and in different lrca clubs right hand batsman and mystery spinner .
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Timeline
Team Leader Manager
CIIO REFLEXOLOGY
07.2023 - 06.2024
High School Diploma -
THE REHMAT SCHOOL
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