Muhammad Afzal Majeed
Dubai
Summary
Seasoned System Administrator/IT Specialist with 14-years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale infrastructure deployments, administration, and data security.
Overview
14
14
years of professional experience
Work History
Sr. System Administrator
Binyaber Driving Institute
Dubai
02.2020 - Current
- Responsible for Planning, Monitoring and Management of IT operations for 2 business entities
- Planning and execution of new project, managing vendors, UATs and taking handovers
- Made recommendations regarding information technology infrastructure overhauls
- Managed Nutanix based HCI (Hyper converged infrastructure)
- Troubleshooting and creation of new VMs as required
- Managing Active Directory, DHCP, File Server, Application, Database and Web Servers
- Managing on-premise Exchange Server
- Management of email security and security policy modifications using cloud based anti-spam
- Coordinated deployment of SAP Business One (ERP) and providing end-user support
- Management of firewalls in HA environment, policy creation, VPN configurations, IP mapping and guest network
- Management, configurations and security policies creation for WAF (Web Access Firewall) for 2 nodes having HA
- Managing Daily, Weekly, Monthly and yearly backups on backup server and over Tape Library
- Managing IP telephony using Avaya IP office 500
- Management and customization of Zoho One CRM
- Management and configuration of Cisco 9400, 9200 and 3650 switches for network of over 10 VLANs
- Managing and expanding Wireless network using multiple WLC, APs and cisco Meraki devices
- Security management of LAN and WIFI using cisco ISE (Identity Service Engine)
- Managed MPLS lines and integration with RTA and different vendors for day to-day operations
- Managed 150+ IP CCTV cameras and NVRs
- Managed QMS (Queue Management System)
- Management of Internet / Landline and VPN connectivity for multiple branch offices
- Management of Pearson Exam Center for RTA theory Test
- Maintaining daily check lists to make sure that all datacenter (1 MDF and 13 IDFs) operations are running smoothly
- Training of new staff and existing team on different operations related to IT
- Managing on-premise and mobile based employee attendance system.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting
- Standardized job tasks and trained junior team members on industry best practices and standards
- Completed reports detailing network and systems performance, costs and downtime issues
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Worked with users to determine areas of technology in need of improved usability
- Evaluated latest technology innovations and adopted cost-effective, useful solutions
- Created patches and solutions to fix bugs in existing applications
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts
- Kept software licenses current for computers and mobile devices
System/Network Administrator
Netcom Institute and Solutions Pakistan
05.2015 - 12.2019
- Managed Windows domain move and raised domain level
- Performed day-to-day LAN and WAN administration, maintenance and support
- Managed DNS/DHCP/GPOs/File Server/WDS/WSUS/DFS/Web Server using windows server 2012 R2 and 2016
- Designed and implemented company's mail server (Exchange server 2013/2016),network security, video surveillance and VoIP Setup
- Implemented cloud computing/storage/solutions using Microsoft Azure and AWS
- Designed and implemented Virtualization solutions using VMware using ESXI and VCSA
- Building, configuration and troubleshooting of server and desktop hardware
- Responsible for disaster recovery, closing security loopholes and access levels
- Ensure adequate antivirus protection & solutions are maintained and updated
- Ensuring that support calls are logged and handled effectively and efficiently
- Installed and configured Linux (CentOS Server and Client operating system)
- Self-learned and implemented new technologies, also provided training to Junior IT staff
- Assisted IT team on projects related to Network Infrastructure & Security (Using Cisco
- Router, Switches, and Firewalls etc.), Deploying Domain Environment(Using windows servers), Virtualization solutions (using VMWare), Cloud solutions (Using AWS, Microsoft
- Azure and Microsoft 365), Security Surveillance etc.
- Planned, implemented and maintained wireless network strategy and operation
- Identified and immediately resolved issues with network devices
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Constructed and maintained Virtual Local Area Network (VLAN)
- Resolved customers' reported issues to satisfaction within 30 minutes of call
- Managed data backups and disaster recovery operations for 100-person company
- Developed and refined build process and configurations, and contributed to network automation
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure
- Provided required network documentation to inform management
- Planned, coordinated and implemented network security measures
- Monitored stability of network and wireless services to deliver comprehensive stability
Network Administrator
Touchsol L.L.C
Dubai
04.2008 - 10.2014
- Administrate Windows 2008 R2/2012 R2 Server, Managing Active Directory,
- Implementing Group Policies, DHCP, DNS, File Servers, Web Server, WSUS and WDS
- Maintaining ITIL Service Delivery standard in enterprise environment
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions
- Troubleshoot network, systems and application to identify and correct malfunctions and other operational difficulties
- Establish and perform upgrade and maintenance programs following company and vendor standards
- Upgraded and expanded network using Cisco Switches and Routers
- Implemented and Managed Network security using cisco ASA firewall
- Anti-Virus updating and maintaining reports on regular basis.
Assistant Network Support Engineer
Govt. Polytechnic College
02.2007 - 03.2008
- Managed a network of over 100 devices.
- Maintaining computer hardware and Software as per college policy
- Managed Local area network and troubleshoot connectivity issues
- Expanded existing network and configured port security, VLANs and Ether-Channel on cisco switches
- Keeping updated inventory of lab equipment and purposing Hardware/Software purchases
Education
Bachelor of Science - Information Technology
VU
Lahore07.2006
Skills
- Windows Servers
- Active Directory & Domain
- Exchange Server
- Backup and Disaster Recovery
- Firewalls
- IP Telephony
- VMware
- NUTANIX
- Microsoft Office 365
- Microsoft Azure
- AWS
- Routing and Switching
- ITIL V3
- System diagnosis
- Yearly IT Budget
- Project Management
Additional Information
Microsoft MCID: 12543398
- MCSE: Cloud Platform and Infrastructure
- MCSE: Microsoft 365 Enterprise Administrator Expert
- MCSE: Productivity /Exchange Server
- MCSE: Core Infrastructure
- MCSA: Azure Administrator Associate
- MCSA: Windows Server 2016
- MCSA: Windows Server 2012
- MCP: Microsoft Certified Professional
Cisco License: CSCO13512424
- CCNA (Routing & Switching)
- CCNA (Security)
AWS ID: AWS01084990
- AWS Certified Solutions Architect – Associate
- ITIL V3
Timeline
Sr. System Administrator
Binyaber Driving Institute
02.2020 - Current
System/Network Administrator
Netcom Institute and Solutions Pakistan
05.2015 - 12.2019
Network Administrator
Touchsol L.L.C
04.2008 - 10.2014
Assistant Network Support Engineer
Govt. Polytechnic College
02.2007 - 03.2008
Bachelor of Science - Information Technology
VU