MUHAMMAD AHSAN RAZA

Promoted Team Leader to Audit & Quality Department due to results achieved.

• As Team Leader: Managed and inspired a group of tele-sales agents, reached monthly goals, and coached them to enhance their productivity.
• As Audit & Quality Review Associate: Drafted comprehensive reports, performed quality assurance, and exercised precision checking to identify opportunities for development.

• I reached out to potential clients via phone and provided an explanation of the products and services.
• Convinced customers and successfully closed sales.

• Managed delivery schedules, tracked performance for timely service, and assigned delivery routes to monitor bike riders.
• Maintained problem solving on deliveries and fostered effective communication between riders and customers during delivery.

• Managed Amazon seller account and product listings.
• Did product research, keyword research, and competitor analysis.
• Handled account analytics and performance monitoring.

• Resolved customer complaints and provided service support.