Muhammad Ali
Accountant
Ajman,AJ
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Experienced with financial analysis and reporting, ensuring accuracy and compliance. Utilizes knowledge of accounting software and financial regulations to streamline processes. Strong understanding of financial data analysis, budgeting, and tax preparation.
Overview
10
10
years of professional experience
Work History
Filing Clerk
Ghazanfar Building Maintenance
05.2024 - Current
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled day-to-day accounting processes to drive financial accuracy.
CCTV Operator and Customer Service
Al Emarat Security Service
02.2020 - 12.2023
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Operated and maintained surveillance equipment.
- Supplied extracts from CCTV recordings to maintain records.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Business Development Manager
Axcel BPO
02.2017 - 11.2019
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Compiled product and customer data to generate informed profit projections.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Managed accounts to retain existing relationships and grow share of business.
Account Assistant
Freelancing
01.2015 - 01.2017
- Used advanced software to prepare documents, reports, and presentations.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Generated financial reports and summaries for management review.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Corrected discrepancies in financial records for balanced books.
Education
B.com - Accounting And Finance
University of Punjab
Lahore, Pakistan06.2018
Skills
- Account Management
- Goals and Performance
- Sales Expertise
- Cross-Functional Collaboration
- Account and Ledger Reconciliations
- Correspondence Management
- Verbal and Written Communication
- Quality Control
Customer service
Customer relations
Problem resolution
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Accomplishments
- Reduced document errors 40% by implementing quality assurance procedures.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Filing Clerk
Ghazanfar Building Maintenance
05.2024 - Current
CCTV Operator and Customer Service
Al Emarat Security Service
02.2020 - 12.2023
Business Development Manager
Axcel BPO
02.2017 - 11.2019
Account Assistant
Freelancing
01.2015 - 01.2017
B.com - Accounting And Finance
University of Punjab
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