Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

MUHAMMAD AQEEL GHULAM FAREED

PRO
al rigga dubai ,dubai
MUHAMMAD AQEEL GHULAM FAREED

Summary

Highly skilled professional with extensive expertise in complaint handling and resolution, accounting, and customer-focused service. Demonstrates exceptional abilities in data analysis, active listening, and multitasking efficiency. Proficient in cash management, shipment coordination, export documentation, and customs clearance. Adept at managing client relationships and handling special service requests with resilience under pressure. Committed to enhancing operational efficiency through effective time-management and documentation management. Career goal includes leveraging skills in sea cargo management and shipping procedures to drive organisational success.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

11
years of professional experience
8
years of post-secondary education

Work history

HAWK FREIGHT SERVICES FZE
AIRPORT FREEZONE, united arab emirates

PRO
04.2016 - Current

Job overview

  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Completed customer orders with speed and accuracy.
  • Analysed data and information to identify issues and create tailored solutions.
  • knowledge about import air and sea
  • export air and sea
  • all costum related work
  • well knowledge about all ports work
  • well knowledge all emirates roads
  • Responded quickly to customer enquiries, enhancing customer satisfaction.
  • Streamlined shipping processes to reduce delays and enhance efficiency.
  • Fielded logistics requests worldwide and learned new country requirements in various languages to avoid errors.
  • Established strong relationships with freight forwarders, improving communication lines.
  • Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.

awq investment
Dubai, united arab emirates

awq investment
04.2014 - 04.2016

Job overview

  • Advised on investment decisions and business deal terms from financial perspective.
  • Processed financial transactions, resulting in smooth operations.
  • Organised financial transactions to help customers raise capital.
  • Consulted with customers on available financial products tailored to desired investment goals.
  • Reported any mechanical issues immediately, minimised delivery delays.
  • Ensured accurate delivery with careful handling of packages.
  • Observed hygiene standards when handling food items for health and safety compliance.
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
  • Managed paperwork linked with deliveries, streamlined processes.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Accepted and organised work requests using company app.

Education

Jampur high school
Pakistan

intermediate of commerce from Science
06.2005 - 04.2013

University overview

Skills

  • Complaint handling and resolution
  • Accounting
  • Customer focused
  • Basic maths
  • Data analysis
  • Active listening
  • Multitasking efficiency
  • Cash management
  • Handling special service requests
  • Shipment coordination
  • Export documentation knowledge
  • Resilience under pressure
  • Documentation management
  • Client Relationship Management
  • Shipping procedures
  • Time-management
  • Sea cargo management
  • Customs clearance

Languages

English
Advanced
Urdu
Native

Timeline

PRO
HAWK FREIGHT SERVICES FZE
04.2016 - Current
awq investment
awq investment
04.2014 - 04.2016
Jampur high school
intermediate of commerce from Science
06.2005 - 04.2013
MUHAMMAD AQEEL GHULAM FAREEDPRO