Muhammad Arsalan Shahbaz
Dubai
Summary
Versatile professional with a diverse background in service-oriented roles, including positions as a Service Crew member, Registration Coordinator, Customer Service Representative, and Information Desk Associate. Proven ability to excel in dynamic and customer-focused environments. Demonstrated expertise in delivering exceptional service, coordinating registration processes, resolving inquiries, and providing accurate information. Adept at multitasking, problem-solving, and maintaining a positive demeanor in fast-paced settings. Strong communication skills and a commitment to ensuring a seamless and positive experience for clients and customers.
Overview
3
3
years of professional experience
Work History
Information Desk Associate
COP28
11.2023 - 12.2023
- Enhanced customer experience by providing accurate and timely information regarding the event.
- Improved visitor satisfaction by proactively addressing inquiries, concerns, and complaints.
- Supported event planning efforts by distributing marketing materials and answering questions about upcoming events.
- Increased visitor engagement by recommending relevant resources and services based on individual needs.
Registration Coordinator
Dmg Events
03.2023 - 10.2023
- Contacting and following up with registrants to upload their necessary documents.
- Using visitcloud software to make required changes to registrants' information and providing them with their badges.
- Respond to emails from registered individuals, addressing their questions and resolving any registration-related inquiries during show days
- Assisted in marketing efforts to drive event attendance, utilizing social media platforms and targeted email campaigns.
ADIPEC Visitor Relationship Manager
Dmg Events
05.2022 - 10.2022
- Use scripts to provide information about the event itself and what will be offered at it.
- Providing quality customer service to a diverse client base.
- Answered customer inquiries with excellent customer service skills.
- Implemented customer feedback to continuously improve personal performance.
- Recorded customer information and interactions
Customer Service Representative
Sharaf DG
02.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- Manage large numbers of incoming phone calls
- Provide accurate, valid, and complete information by using the right methods and tools
- Keep records of customer interactions, process customer accounts, and file documents
Service Crew
Atlantis Hotel (Ogram)
12.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Strictly adhering to current sanitation and food safety regulations at all times.
Education
BBA - B.Sc. International Business
LACC
Dubai, UAE10.2024
Al Sadiq Islamic English School
Dubai, UAE08.2019
Skills
- Team collaboration
- Attention to detail
- Data entry proficiency
- Active listening
- Computer literacy
- Fast typing speed
- Microsoft Office Suite
- Customer Service
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Information Desk Associate
COP28
11.2023 - 12.2023
Registration Coordinator
Dmg Events
03.2023 - 10.2023
ADIPEC Visitor Relationship Manager
Dmg Events
05.2022 - 10.2022
Customer Service Representative
Sharaf DG
02.2021 - 01.2022
Service Crew
Atlantis Hotel (Ogram)
12.2020 - 01.2021
BBA - B.Sc. International Business
LACC
Al Sadiq Islamic English School
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