MUHAMMAD ARSHAD KHAN
Abu Dhabi,UAE
Summary
A professionality qualified Logistics Executive, with experience in Industry leaders seeking a challenging opportunity in a professional, large corporation where I can learn and grow, while contributing to the development of the organization
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Senior Customer Service Specialist
Aramex Abu Dhabi
, UAE
2021.11 - Current
- Logistics Operations: Expertly coordinate and supervise air, sea, and land freight operations, ensuring smooth logistics workflows
- Client Relations: Serve as the primary liaison for major oil and gas clients including Schlumberger Middle East, Baker Hughes, Weatherford, and NPCC
- System Proficiency: Highly proficient in CargoWise, ensuring accurate cost allocation and work order management in OTM
- Dangerous Goods Handling: Compliantly manage dangerous goods shipments, adhering strictly to all regulatory norms
- Collaboration: Coordinate with clients’ logistics teams and operations assistants to secure on-time deliveries and collections
- Process Improvement: Conduct data analysis and maintain reports to enhance logistics processes and optimize employee workloads
- Compliance and Safety: Collaborate with HSE and Compliance teams to ensure strict adherence to procedures and regulations
- Record Keeping: Maintain meticulous records of daily shipments and provide consistent updates to clients.
Freight coordinator
ARAMEX Abu Dhabi LLC
Abu Dhabi
2015.11 - 2021.10
- Freight Coordination: Managed multimodal transport including air, sea, and land within the MENA region, specializing in Out-Of-Gauge (OOG) cargo
- Dangerous Goods Expertise: Excelled in managing Dangerous Goods and Chemical logistics with a focus on safety
- Customer Service: Provided real-time tracking and customer updates, ensuring timely and precise deliveries
- Data Analysis: Conducted in-depth shipping data analysis, offering clients strategic insights
- Compliance: Maintained strict adherence to legal and regulatory standards across all operations
- Client Transparency: Delivered daily import and export reports, fostering robust client relationships
- Technological Integration: Integrated advanced tracking technology for continuous shipment monitoring
- Re-export Processes: Streamlined re-export procedures, enhancing efficiency in deposit refund operations.
Senior Associate
DAMCO, MAERSK LINE
Chennai
2012.04 - 2014.12
- Led freight forwarding operations by liaising effectively with shippers and liners
- Expertly crafted both House and Master Bills of Lading to ensure accurate documentation
- Managed comprehensive freight operations, delivering exceptional customer service
- Proficient in NVOCC operations, enhancing logistics efficiency
- Resolved client inquiries promptly, maintaining high satisfaction levels
- Orchestrated multimodal transportation solutions to optimize delivery networks
- Strategically planned vessel schedules in alignment with ETA and ETD for maximum throughput
- Conducted diligent vessel tracking to provide real-time updates
- Compiled and updated weekly and monthly vessel availability reports to support operational planning.
Education
Master’s in business administration (HR& Finance) -
Anna University
Chennai, India 2009.01 - 2011.04
Professional Diploma in Logistics and Shipping - undefined
IIL
Chennai, India 2015.03 - 2015.05
Bachelor’s in Commerce - undefined
The American college
Madurai, India 2006.01 - 2009.04
Skills
- Managing stress environment
- Adaptive to novel locations
- Team building
- Takes initiative and works independently or as part of a group
- Strong problem-solving skills and customer-handling skills
- Proficient with systems and MS Office tools (Excel, PowerPoint, Outlook…)
- Self-motivated, willing to take challenges, and adaptable to change
- Problem-solving
- Calm under pressure
Languages
English
Tamil
Malayalam
Hindi
Custom
- Mobilizing the shipments to sanctioned countries.
- OPPR and its effectiveness
- Write Right training.
- ADZAP (National Level Management Meet)
Personal Information
Date of birth: 02/21/1989
Timeline
Senior Customer Service Specialist
Aramex Abu Dhabi
2021.11 - Current
Freight coordinator
ARAMEX Abu Dhabi LLC
2015.11 - 2021.10
Professional Diploma in Logistics and Shipping - undefined
IIL
2015.03 - 2015.05
Senior Associate
DAMCO, MAERSK LINE
2012.04 - 2014.12
Master’s in business administration (HR& Finance) -
Anna University
2009.01 - 2011.04
Bachelor’s in Commerce - undefined
The American college
2006.01 - 2009.04