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Hi, I’m
MUHAMMAD ASIF SULTAN
Home Finance Manager
Dubai
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced and highly ranked professional with strong background of sales and service skills, business development, customer and business management. Success is built on hard work, dedication and transparency that has helped to achieve desired results. Process solid computer skills with excellent working knowledge of business tools and software.
Major expertise includes Mortgage Management, Compliance, Business Development, Loan Processing, Strategic Planning , Team Leadership/Motivation, Client Services, Training & Development, Credit Analysis, Reporting, Analysis & Planning and Client Relations.
Overview
7
years of professional experience
5
years of post-secondary education
4
Languages
Work History
HSBC Bank Middle EastDubai
Home Finance Manager
07.2022 - Current
Job overview
- Improved overall financial reporting by streamlining control processes and reporting structures
- Facilitate effective completion of Home Finance transactions from offer to disbursement of funds
- Closely co-ordinate, liaise and interact with customers, other banks, developers, agents and internal processing team to ensure smooth flow of transaction and to enable efficient communication/feedback with customers
- Deal professionally and effectively with walk-in customers with maximizing sales opportunities
- Be subject matter expert and educate branch staff to ensure best customer experience
- Checking files for AIP and Offers against relevant checklist and ensure any discrepancies are resolved before sending file to operations
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data
- Conducted financial due diligence on potential investments and acquisitions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Designed and maintained financial models to identify and measure risks.
- Complied with established internal controls and policies.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
HSBC Bank Middle EastDubai
Digital Fulfillment Officer
09.2018 - 07.2022
Job overview
- Service existing clients and target new opportunities for business development for personal accounts, credit cards and personal loans.
- Created and enforced detailed organization processes to increase quality and service standards
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
- Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Contributes to team effort by accomplishing related results as needed.
Mashreq Bank Dubai
Personal Banker
06.2017 - 07.2018
Job overview
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Service existing clients and target new opportunities for business development for personal accounts, credit cards and personal loans
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue
- Answered customer questions and explained available services such as credit cards, personal loan and account opening
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Services existing accounts, obtains new leads, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Promoted financial products by maintaining excellent service offering knowledge
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
Hadaf Al Khaleej Commercial Services (Mabeaat) DSA for Emirates NBDDubai
Sales Representative
01.2017 - 05.2017
Job overview
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Service existing clients and target new opportunities for business development for personal accounts, credit cards and personal loans
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue
- Answered customer questions and explained available services such as credit cards, personal loan and account opening
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Services existing accounts, obtains new leads, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Promoted financial products by maintaining excellent service offering knowledge
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
Education
Government College University FaisalabadFaisalabad, Pakistan
MBA from Business Administration And Management
09.2013 - 10.2015
Bachelors of CommerceUniversity Of Punjab, Lahore
B.COM (Bachelors of Commerce) from Business Administration And Management
04.2009 - 09.2011
Skills
Process implementation
Relationship building and management
Customer Services
Revenue Generation
Strategic and financial planning
Business Development
Accomplishments
- Collaborated with team of IT in the development of STP (World Class Account Opening)
- Best Project Lead (Zomato Campaign for credit cards)
- Top Performer awards (Multiple time)
Software
CRM
STP
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Finance Manager
HSBC Bank Middle East
07.2022 - Current
Digital Fulfillment Officer
HSBC Bank Middle East
09.2018 - 07.2022
Personal Banker
Mashreq Bank
06.2017 - 07.2018
Sales Representative
Hadaf Al Khaleej Commercial Services (Mabeaat) DSA for Emirates NBD
01.2017 - 05.2017
Government College University Faisalabad
MBA from Business Administration And Management
09.2013 - 10.2015
Bachelors of Commerce
B.COM (Bachelors of Commerce) from Business Administration And Management
04.2009 - 09.2011