Muhammad Athar Amanat
Dubai
Summary
Proactive professional demonstrating strengths in customer engagement and service efficiency. Adapts to high-pressure situations while maintaining order accuracy and compliance with health regulations. Committed to fostering an inviting atmosphere and enhancing the overall dining experience.
Overview
3
3
years of professional experience
Work History
Waiter
Wahat Afghanistan Restaurant L.L.C
06.2023 - Current
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered questions, and took drink orders to ensure positive first impressions.
- Greeted new customers and offered immediate seating assistance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Maintained extensive knowledge of food, drinks, and menus to answer customer queries.
- Removed discarded trash and used dishes from customer tables.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Suggested menu items and related beverages matching guest preferences.
- Checked accuracy of completed orders and delivered them to customers, ensuring timely service and satisfaction.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Handled customer complaints with empathy and professionalism, resolving issues to enhance customer loyalty.
- Checked tables before guests arrived to ensure they met quality standards.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Reset tables between guests to maintain a professional dining space and minimize service delays.
- Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
- Documented customer orders, calculated bills, and processed payments.
Education
Certificate of Higher Education - Information and Computer Sciences
Govt Higher Secondary School, Jabbal, Narowal
Pakistan 01-2019
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Fast-paced adaptability
- Food safety compliance
- Order accuracy
- Payment processing
- Table setting
- Customer engagement
- Menu knowledge
- Service efficiency
- Dining experience enhancement
- Cash handling
- Communication skills
- Hygiene standards
- Teamwork
- Patience under pressure
- Table service
- Order taking
- Table clearing
- Punctuality
- Safe food handling
- Cleaning and sanitation
- Customer service-oriented
- Multitasking efficiency
- Food safety awareness
- Dining customer service
- Precise order taking
- Table management understanding
- Empathy towards customers
- Kitchen staff coordination
- Interpersonal skills
- Product knowledge
- Bill calculation
- Menus and specials
Languages
Hindi
Advanced
C1
Urdu
Proficient
C2
English
Intermediate
B1
Timeline
Waiter
Wahat Afghanistan Restaurant L.L.C
06.2023 - Current
Certificate of Higher Education - Information and Computer Sciences
Govt Higher Secondary School, Jabbal, Narowal