Muhammad Fahad Amin Dar
Abu Dhabi,UAE
Summary
Accomplished professional with expertise in event organisation and a proven ability to handle pressure while maintaining discretion and confidentiality. Demonstrates excellence in communication and team supervision, alongside strong skills in customer relationship management. Certified in hazardous materials handling, with a keen aptitude for intelligence gathering techniques. Committed to leveraging these competencies to drive success and achieve organisational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Entry Clearance Assistant-Administrative Officer
British Embassy
Abu Dhabi, UAE
07.2022 - 07.2025
- Identified fraudulent documents and anomalies in applicant submissions.
- Verified documents from GCC, South Asia, and UK, reducing immigration fraud.
- Conducted investigations into illegal immigration cases involving falsified information.
- Assisted in interviews conducted in Hindi, Urdu, and Punjabi to ensure effective communication.
- Tracked trends in fraudulent activity to support informed decision-making.
- Provided administrative assistance to entry clearance officers for efficient visa processing.
- Uploaded visa application data, ensuring 100% accuracy of biographic information.
- Prepared detailed verification reports using effective questioning techniques.
Procurement/Office In Charge
Hafza General Contracting
Abu Dhabi
12.2020 - 03.2022
- Streamlined purchasing processes, improved efficiency in operations.
- Negotiated better terms for cost-effective procurement strategies.
- Collaborated cross-functionally to implement cost reduction initiatives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed contracts and agreements with suppliers, safeguarded company interests.
- Identified potential suppliers through thorough market research.
- Minimised customer complaints by verifying procured items met required quality standards.
Patient relations officer
Cleveland Clinic Abu Dhabi
Abu Dhabi, UAE
04.2018 - 11.2020
- Fostered a high-performance team culture through effective leadership and mentoring.
- Coached new employees on company policies and procedures ensuring adherence to standards.
- Improved patient satisfaction by effectively addressing queries and complaints.
- Developed strong relationships with patients through empathetic communication strategies.
- Ensured efficient service delivery for enhanced patient experience.
- Organised health awareness campaigns, promoting preventative care among patients.
- Handled sensitive information with utmost confidentiality, maintaining trust among patients.
Senior Operations Officer
Capital Health Screening Centre (Mubadala Healthcare)
Abu Dhabi
03.2012 - 12.2017
- Implemented strategic changes to improve overall operations efficiency.
- Delegated tasks appropriately amongst team members; enhanced individual accountability and ownership towards work.
- Prioritised workload effectively; optimised utilisation of resources within the team.
- Lead daily operations meetings to increase communication and collaboration.
- Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
- Worked closely with management team to identify and mitigate potential operational risks.
Senior Operations Controller
TNT Express LLC (merged with FedEx)
Abu Dhabi, UAE
03.2006 - 02.2012
- Delivered customer service with an emphasis on safety, security, and efficiency.
- Compiled and updated daily reports summarising activities encountered during shifts.
- Ensured compliance with safety, security, health, quality, and environmental procedures.
- Collaborated across departments to facilitate seamless service delivery.
- Established tasks and coordinated execution of activities to uphold best practices.
- Stayed updated on regulations related to import and export activities, ensuring compliance at all times.
- Coordinated international shipments for smooth transitions at customs.
Education
Higher National Diploma - Software Engineering
Mid Kent College
UAE 04/2002 - 12/2004
Skills
- Event organisation expertise
- Pressure handling
- Discretion and confidentiality
- Intelligence gathering techniques
- Communication excellence
- Team supervision
- Customer relationship management
- Hazardous materials handling certification
Certification
- Health & Safety Training
- Security & Data Protection Fundamentals
- Introduction to Power BI
- DG regulations (CAT-06)
- Excellence in customer service
- Customer service management
- Customer care meeting needs
- Counter Fraud & Bribery
- Voice of the customer
Languages
Urdu
English
Arabic
Punjabi
Hindi
References
References available upon request.
Timeline
Entry Clearance Assistant-Administrative Officer
British Embassy
07.2022 - 07.2025
Procurement/Office In Charge
Hafza General Contracting
12.2020 - 03.2022
Patient relations officer
Cleveland Clinic Abu Dhabi
04.2018 - 11.2020
Senior Operations Officer
Capital Health Screening Centre (Mubadala Healthcare)
03.2012 - 12.2017
Senior Operations Controller
TNT Express LLC (merged with FedEx)
03.2006 - 02.2012
Higher National Diploma - Software Engineering
Mid Kent College
04/2002 - 12/2004
Similar Profiles
Xavier de GuzmanXavier de Guzman
Accommodation Officer at British EmbassyAccommodation Officer at British Embassy
Heisa Khairunisa YusupHeisa Khairunisa Yusup
Comms and Event for International Trade at British EmbassyComms and Event for International Trade at British Embassy
John Antony StokesJohn Antony Stokes
Office Manager at British EmbassyOffice Manager at British Embassy
MOHAMMED ANEES AKBARMOHAMMED ANEES AKBAR
Optometrist at Al Jaber OpticalOptometrist at Al Jaber Optical
SANTHOSHKUMAR BOOPATHYSANTHOSHKUMAR BOOPATHY
Senior Project Manager at Siemens Industrial LLCSenior Project Manager at Siemens Industrial LLC