Muhammad Fahad Amin Dar
Abu Dhabi,UAE
Summary
Accomplished professional with expertise in event organisation and a proven ability to handle pressure while maintaining discretion and confidentiality. Demonstrates excellence in communication and team supervision, alongside strong skills in customer relationship management. Certified in hazardous materials handling, with a keen aptitude for intelligence gathering techniques. Committed to leveraging these competencies to drive success and achieve organisational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Entry Clearance Assistant-Administrative Officer
British Embassy
Abu Dhabi, UAE
07.2022 - 07.2025
- Identified fraudulent documents and anomalies in applicant submissions.
- Verified documents from GCC, South Asia, and UK, reducing immigration fraud.
- Conducted investigations into illegal immigration cases involving falsified information.
- Assisted in interviews conducted in Hindi, Urdu, and Punjabi to ensure effective communication.
- Tracked trends in fraudulent activity to support informed decision-making.
- Provided administrative assistance to entry clearance officers for efficient visa processing.
- Uploaded visa application data, ensuring 100% accuracy of biographic information.
- Prepared detailed verification reports using effective questioning techniques.
Procurement/Office In Charge
Hafza General Contracting
Abu Dhabi
12.2020 - 03.2022
- Streamlined purchasing processes, improved efficiency in operations.
- Negotiated better terms for cost-effective procurement strategies.
- Collaborated cross-functionally to implement cost reduction initiatives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed contracts and agreements with suppliers, safeguarded company interests.
- Identified potential suppliers through thorough market research.
- Minimised customer complaints by verifying procured items met required quality standards.
Patient relations officer
Cleveland Clinic Abu Dhabi
Abu Dhabi, UAE
04.2018 - 11.2020
- Fostered a high-performance team culture through effective leadership and mentoring.
- Coached new employees on company policies and procedures ensuring adherence to standards.
- Improved patient satisfaction by effectively addressing queries and complaints.
- Developed strong relationships with patients through empathetic communication strategies.
- Ensured efficient service delivery for enhanced patient experience.
- Organised health awareness campaigns, promoting preventative care among patients.
- Handled sensitive information with utmost confidentiality, maintaining trust among patients.
Senior Operations Officer
Capital Health Screening Centre (Mubadala Healthcare)
Abu Dhabi
03.2012 - 12.2017
- Implemented strategic changes to improve overall operations efficiency.
- Delegated tasks appropriately amongst team members; enhanced individual accountability and ownership towards work.
- Prioritised workload effectively; optimised utilisation of resources within the team.
- Lead daily operations meetings to increase communication and collaboration.
- Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
- Worked closely with management team to identify and mitigate potential operational risks.
Senior Operations Controller
TNT Express LLC (merged with FedEx)
Abu Dhabi, UAE
03.2006 - 02.2012
- Delivered customer service with an emphasis on safety, security, and efficiency.
- Compiled and updated daily reports summarising activities encountered during shifts.
- Ensured compliance with safety, security, health, quality, and environmental procedures.
- Collaborated across departments to facilitate seamless service delivery.
- Established tasks and coordinated execution of activities to uphold best practices.
- Stayed updated on regulations related to import and export activities, ensuring compliance at all times.
- Coordinated international shipments for smooth transitions at customs.
Education
Higher National Diploma - Software Engineering
Mid Kent College
UAE 04/2002 - 12/2004
Skills
- Event organisation expertise
- Pressure handling
- Discretion and confidentiality
- Intelligence gathering techniques
- Communication excellence
- Team supervision
- Customer relationship management
- Hazardous materials handling certification
Certification
- Health & Safety Training
- Security & Data Protection Fundamentals
- Introduction to Power BI
- DG regulations (CAT-06)
- Excellence in customer service
- Customer service management
- Customer care meeting needs
- Counter Fraud & Bribery
- Voice of the customer
Languages
Urdu
English
Arabic
Punjabi
Hindi
References
References available upon request.
Timeline
Entry Clearance Assistant-Administrative Officer
British Embassy
07.2022 - 07.2025
Procurement/Office In Charge
Hafza General Contracting
12.2020 - 03.2022
Patient relations officer
Cleveland Clinic Abu Dhabi
04.2018 - 11.2020
Senior Operations Officer
Capital Health Screening Centre (Mubadala Healthcare)
03.2012 - 12.2017
Senior Operations Controller
TNT Express LLC (merged with FedEx)
03.2006 - 02.2012
Higher National Diploma - Software Engineering
Mid Kent College
04/2002 - 12/2004
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