Hi, I’m
MUHAMMAD FAISAL SALEEM
Dubai
Summary
A determined and motivated professional with exceptional expertise in cargo & logistics. Well-experienced in managing efficient, secure and compliant movement of goods. An expert in maintaining quality, and resolving customer issues quickly. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks with a high degree of accuracy.
Overview
13
years of professional experience
Work History
Emirates Airlines
Cargo Handler
04.2018 - 10.2023
Job overview
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Handled cargo management and safety processes and managed palletizing and special cargo procedures.
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Operated equipment while observing standard safety procedures.
Emirates Airlines
Customer Services Agent
04.2016 - 04.2018
Job overview
- Welcoming passengers as they arrive at the terminal counter.
- Check-in passengers and verifying information by asking pertinent questions.
- Ensuring information on tickets matches with passenger data.
- Making sure both visas and baggage rules are complying with other countries regulations.
- Taking requests for seat changes from passengers.
- Issuing boarding passes after completing all requirements.
- Weighing baggage and assessing handheld to determine weight allowance.
- Tagging all the right checked in baggage.
- Making sure any special instructions of fragile baggage is handled with care.
- Assist passengers with alternate flight inquires and attempt to fit them in on subsequent flights.
Etisalat
Customer Care Representative
04.2013 - 04.2016
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Following up with existing customers.
- Handling customers complaints and suggestions.
- Verifying application forms by going through their documents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisting sales by strategizing processes.
- Coordinating with the team leaders to update client requirements.
- Targeting tasks to maximize quality and minimize fraudulence.
- Reporting to the CRM Manager for helping drive customer loyalty.
- Retention through delivery of insights.
- Completing sales requests using CBCM software.
Emirates Post
Call Center Representative
04.2011 - 04.2013
Job overview
- Making outbound calls and updating the status.
- Acquiring locations and dispatching couriers.
- Implementing CRM interactions and providing feedback.
- Sorting out the couriers for their immediate delivery.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Responded to customer calls to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Geneva Business SchoolDubai, UAE
MBA from Business Administration
12.2023
Preston University, AjmanDubai, UAE
Associate of Science from Information Technology
11.2012
Arab Unity SchoolDubai, UAE
High School Diploma
09.2008
Al Sadiq Islamic English SchoolDubai, UAE
High School Diploma
09.2007
Skills
- Cargo Unloading
- Cargo Loading
- Equipment Operation
- Pickup Arrangements
- Damage Prevention
- Protective Equipment Use
- Material Handling
- Standards Compliance
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Cargo Handler
Emirates Airlines
04.2018 - 10.2023
Customer Services Agent
Emirates Airlines
04.2016 - 04.2018
Customer Care Representative
Etisalat
04.2013 - 04.2016
Call Center Representative
Emirates Post
04.2011 - 04.2013
Geneva Business School
MBA from Business Administration
Preston University, Ajman
Associate of Science from Information Technology
Arab Unity School
High School Diploma
Al Sadiq Islamic English School
High School Diploma
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