MUHAMMAD FAISAL NAVEED RANA SHAUKAT

DUBAI,PAKISTAN

Summary

“With a strong background in fleet coordination for Talabat’s high-volume delivery operations, I specialize in optimizing routes, managing riders, and ensuring exceptional customer service. My Master’s in Anthropology adds a unique perspective on team management and cultural understanding, enabling me to work effectively in diverse, fast-paced environments.”

Overview

years of professional experience

2011

years of post-secondary education

Work history

Fleet coordinator

MARAHAB DELIVERY SERVICES LLC

DUBAI, UAE

10.2023 - Current

Responsible for managing and coordinating daily fleet activities to ensure timely and efficient delivery operations. Key duties include:

Supervising and supporting delivery riders, assigning routes, and monitoring performance via GPS tracking systems.
Managing rider schedules, shift planning, and attendance records to meet operational demand.
Coordinating with restaurant/store partners and internal teams to resolve delivery issues and minimize delays.
Monitoring delivery times, quality of service, and adherence to company policies.
Providing training, guidance, and performance feedback to riders for continuous improvement.
Handling rider onboarding, documentation, and compliance with safety and operational standards.
Reporting operational KPIs to management and suggesting process improvements.

Education

Master - Master’s Degree in Anthropology

QUAIDE AZAM UNIVERSITY ISLAMABAD

PAKISTAN

Skills

Strategic Fleet Management & Daily Operations
Optimized Route Planning & GPS Tracking
Rider Recruitment, Training & Performance Oversight
Real-Time Problem Resolution & Decision-Making
Strong Vendor & Partner Communication

High-Volume Order Handling Under Tight Deadlines
Data Analysis, KPI Monitoring & Reporting
Customer Experience Enhancement
Compliance Enforcement & Safety Protocols
Adaptability in Fast-Paced Environments

Languages

English

Fluent

Urdu