Muhammad Farrukh Inayat
CRM (Customer Relationship Management Specialist)
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Azizi Developments
2022.11 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
SEO Specialist
Dynamic Developers Software House
2021.01 - 2022.01
- Analyzed SEO outreach goals and presented findings to marketing director.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.
- Collaborated with team to investigate critical SEO-related issues and provided impactful solutions.
Data Entry Operator
Hetro Solutions
2020.02 - 2020.11
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
Education
Intermediate Computer Science (HSSC) - Computer Science
Govt Commerce College of Rajan Pur
Rajan Pur 2018.01 - 2020.01
Skills
First Call resolution
Languages
English
Advanced
Urdu
Advanced
Hindi
Advanced
Saraiki
Advanced
Certification
Employee Of The Month
Timeline
Employee Of The Month
2023-08
Customer Care Representative
Azizi Developments
2022.11 - Current
SEO Specialist
Dynamic Developers Software House
2021.01 - 2022.01
Data Entry Operator
Hetro Solutions
2020.02 - 2020.11
Intermediate Computer Science (HSSC) - Computer Science
Govt Commerce College of Rajan Pur
2018.01 - 2020.01
Similar Profiles
Pio Antonio LiboonPio Antonio Liboon
Senior IT Specialist at Azizi DevelopmentsSenior IT Specialist at Azizi Developments
FARHAN IQBAL PALTEFARHAN IQBAL PALTE
HSE Officer at Azizi DevelopmentsHSE Officer at Azizi Developments
Rodney GiananRodney Gianan
Architect Site Inspector at Azizi DevelopmentsArchitect Site Inspector at Azizi Developments