Muhammad Fawad Khan
Abu Dhabi
Summary
Dedicated support professional with a strong understanding of administrative and customer service functions, consistently delivering reliable assistance that enhances team efficiency. Recognized for fostering collaborative environments and adeptly adapting to evolving needs, ensuring seamless operations. Proficient in multitasking and conflict resolution, with a reputation for reliability and flexibility that contributes to overall organizational success. Committed to driving positive outcomes through effective communication and a proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Support Officer
Secure Consultant Limited
01.2022 - 01.2024
- Provided comprehensive support to clients, addressing inquiries and resolving issues efficiently.
- Coordinated communication between departments to streamline service delivery and improve client satisfaction.
- Managed documentation processes, ensuring accuracy and compliance with company standards.
- Assisted in training new staff on operational procedures and best practices for client interactions.
- Developed and maintained knowledge base resources to enhance team efficiency and information sharing.
- Collaborated with cross-functional teams to identify areas for process improvement and implement solutions.
- Monitored service performance metrics, contributing to strategies that enhanced overall service quality.
- Led initiatives aimed at optimizing workflow, resulting in increased productivity and reduced response times.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
Business Development Officer
Meezan Bank Limited
01.2019 - 01.2020
- Complying with all the financial policies to achieve sales targets.
- Developed and maintained strategic partnerships to enhance customer engagement and drive revenue growth.
- Conducted market analysis to identify business opportunities and inform product development strategies.
- Collaborated with cross-functional teams to implement customer feedback into service enhancements.
- Executed targeted marketing campaigns, boosting brand awareness within key demographics.
- Streamlined reporting processes, improving accuracy of sales forecasts for management decision-making.
- Facilitated training sessions for junior staff on best practices in client relationship management.
- Analyzed competitor activities to refine business strategies and improve market positioning.
- Prepared comprehensive proposals that effectively communicated value propositions to potential clients.
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
Education
Master of Science - Business Analytics
Northumbria University
London, United Kingdom01.2022
Bachelor of Science - Telecommunication and Networking
Abasyn University
Islamabad, Pakistan01.2019
Skills
- Strategic business analysis
- Data analysis using SAS
- Proficient in data modeling
- Data-driven decision making
- Interactive sensitivity analysis
- Data analysis with Google Analytics
- Online marketing strategies
- Stakeholder requirements analysis
- Proficient in UML diagrams
- Advanced Excel skills
- Effective communication
- Analytical problem-solving
- Logical evaluation
- Effective time management
- Flexibility in evolving digital environments
- Customer service
- Operational efficiency support
- Business workflow management
- Resource allocation management
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Support Officer
Secure Consultant Limited
01.2022 - 01.2024
Business Development Officer
Meezan Bank Limited
01.2019 - 01.2020
Master of Science - Business Analytics
Northumbria University
Bachelor of Science - Telecommunication and Networking
Abasyn University