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Highly organised, and service-focused professional, with extensive Customer Service experience, delivering outstanding services, going above and beyond for the client and company in various industries, including in the Financial and Real-estate industry report Sales.

I am experienced at handling inn and out bound calls, adapting to the client centred approach, when communicating with customers to facilitate education around the process and benefits of deposit bonds and the companies additional beneficial services.
I was able to maintain a high volume of calls and email responses for the day, as well as perform individual data entry applications,

I have prepared documentation requests from stakeholders, and utilised my active listening skills to empathise with the customers needs and help to validate, solve fast and effectively.

I pride myself on the client-centred service approach to ensure exceptional customer experience to enhance the companies reputation and integrity being upheld at all times.

Additionally, I have strong proven Customer Service experience in the Deposit Bond Sales industry, with a range of positive Google reviews for Deposit Powers brand.

I handled order requests, responded to enquiries and resolving customer issues at the point of contact, handling payments and processing EFTPOS. I have developed the ability to operate in high volume telephone environments, strong communication, problem solving, high attention to detail.

I am seeking for a relevant Customer Service role in the Deposit Bond industry as i believe in Deposit Ponds and am passionate and impressed with the opportunities they provide for a range of property purchasers to enter a highly competitive Real -Estate industry with a alterative traditional cash deposit, Deposit Bonds opens up doors to the every day Australian in fair and reasonable alternative to a cash deposit for a Home.

I intend to leverage my experience towards ensuring the highest level of customer experience for the company and grow into the company going above and beyond Normal,
When i hear doubt or non believers in any situation i will make it my mission to make the customers day go from ordinary to extraordinary, going above and beyond to make the impossible, possible to the companies stakeholders.

I am a Highly personable and sociable team member with over 7 years of customer service experience and 4 years as a medical administrator and receptionist. I bring strong problem-solving skills, the ability to think quickly under pressure, and a genuinely multicultural approach to supporting and communicating with people from diverse backgrounds. Exceptionally reliable, organised, and detail-oriented, with a strong memory and the ability to adapt quickly in fast-paced environments. I work confidently both independently and as part of a team, consistently delivering high-quality service and administrative support. I am eager to contribute to a professional, friendly, and growth-focused workplace where I can continue developing my skills and progressing in my career.

Results oriented and processed focused data analyst with 3 years practical experience in data and analytics, and data management. With considerable understanding of Python and SQL. I possess Problem-solving skills, task management skills with a continuous improvement mindset, an independent problem-solver, ability to work collaboratively and innovatively. Well-versed in utilising MS Excel and Power BI tools for data analysis and visualisation to provide data-driven insights and support decision-making. A passionate leader and problem-solver committed to leveraging strong communication skills to motivate stakeholders towards iterative delivery and deployment of projects, emphasising alignment with the companies's values of openness, collaboration, and innovation.

Adaptable and professional with over 7 years of experience and proven knowledge in emergency preparedness, corporate security, and electronic surveillance. Seeking to utilize skills to embrace new opportunities in a different industry. Customer service professional with a track record of delivering exceptional support and solutions. Emphasizing team collaboration, adaptability, and achieving tangible results. Proficient in conflict resolution, communication, and customer relationship management. Recognized for reliability and flexibility in meeting evolving needs. Well-versed in customer service roles, possessing a solid background. Skilled at efficiently resolving customer inquiries and managing complaints to ensure high levels of satisfaction. Demonstrated ability to communicate effectively and handle multiple tasks in a fast-paced environment.

 To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 

MUHAMMAD FURQAN HAMEED

Summary

Overview

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Customer service officer

Cash officer

Account executive

Education

Master of Business Administration - Finance

Bachelor of Business Administration - Finance

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Customer service officer

Cash officer

Account executive

Master of Business Administration - Finance

Bachelor of Business Administration - Finance

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