Muhammad Jawad Amin
Dubai,UAE
Summary
Dynamic and results-driven professional with extensive experience in e-commerce platforms, international sales, and digital marketing. Demonstrates a strong ability to manage inventory, execute email campaigns, and understand pay-per-click advertising. Adept at customer relationship management, packing and shipping, and payment gateway familiarisation. Proven track record in dropshipping and enhancing product knowledge to drive sales. Committed to leveraging skills in customer service and sales motivation to achieve business growth objectives.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Online seller
Home
Dubai, UAE
12.2024 - Current
- Partnered with brands and influencers to build highly favourable promotional campaigns and collaborations.
- Demonstrated product features and functions to engage potential customers.
- Searched online listings to compare competitor pricing and availability of niche products.
- Packaged goods to ensure safe transit and product integrity.
- Addressed incoming enquiries related to product details, shipping and return policies.
- Placed customer orders, providing guidance on product delivery timeframes.
- Resolved disputes with buyers tactfully, fostering good relationships and repeat purchases.
- Listed new items, boosting online store visibility.
- Processed customer payments and set up direct debits for long-term service contracts.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Managed customer product and service queries, resolving effectively and efficiently.
Digital marketing manager
Jbl aljwharh project management services co.
Dubai
06.2024 - 12.2024
- Evaluated Google Ads campaigns against ROI and KPI targets and identified opportunities for further growth and improvement.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Grew online social media presence with comprehensive content plan and online contest strategy.
- Devised social media ad campaigns, leading to increased engagement levels.
- Owned responsibility for key accounts, including large retailers and blue chip clients.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Used multi-source data to determine sales and delivery terms for products and services.
- Reported on effectiveness of digital marketing strategies on periodic basis, offering insights and proposing changes.
- Performed detailed market and competitor analyses to inform digital marketing strategy.
Education
Master of Computer Applications - Computer Sciense
University of sahiwal.
Sahiwal,Pakistan 01.2017 - 04.2021
Skills
- E-Commerce platforms
- Sales motivated
- International sales experience
- Packing and shipping
- Customer relationship management
- Product knowledge
- Customer Service
- Pay-Per-Click advertising understanding
- Inventory management
- Dropshipping experience
- Email campaign creation
- Payment gateway familiarisation
- Digital marketing
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Languages
English
Fluent
Affiliations
- Computer Field
Timeline
Online seller
Home
12.2024 - Current
Digital marketing manager
Jbl aljwharh project management services co.
06.2024 - 12.2024
Master of Computer Applications - Computer Sciense
University of sahiwal.
01.2017 - 04.2021
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