Muhammad Raheel Siddiqui

• Directed enterprise-wide cloud adoption and identity modernization, migrating users and devices to Azure AD (Entra ID), implementing Intune MDM/MAM, and standardizing Microsoft 365 environments (Exchange Online, SharePoint Online, Teams).
• Led data center and network transformation projects, including raised flooring, HVAC, UPS upgrades, FM-200 fire suppression with BMS integration, Fortinet firewalls, and Aruba Wi-Fi refresh to enhance resilience and scalability.
• Strengthened cybersecurity posture by deploying CrowdStrike Falcon and Halcyon, rolling out Mimecast DMARC/DKIM/SPF enforcement, and piloting patch management solutions (ManageEngine).
• Oversaw business continuity and disaster recovery initiatives, including Veeam backup solutions and Azure Site Recovery, ensuring seamless data protection and operational continuity.
• Managed multi-vendor engagements and procurement, coordinating with partners (Etisalat, Beta IT, Bespin, Firelink, Gerab) and aligning PR/LPO workflows in SAP/Yardi with corporate governance standards.
• Enabled collaboration and user productivity by rolling out Power BI, Microsoft Copilot, and Teams-based telephony, while standardizing email signatures (CodeTwo) and automating user provisioning through HR SuccessFactors.
• Partnered with leadership to align IT infrastructure with corporate growth, driving cost optimization through licensing strategies (M365 E3 vs E5, PPU vs Fabric F2, Azure Reservations vs Savings Plans).
• Built and guided IT staff, fostering collaboration with SOC and NOC teams, and ensuring high availability, service delivery, and compliance across the group’s IT landscape.
• Delivered IT infrastructure for major real estate projects including KORO 1, Mr. C Downtown, and Sales Centers, covering network design, Wi-Fi heatmaps, firewalls, AV systems, and collaboration platforms to ensure seamless project readiness.
• Coordinated with Facilities and Project teams to align IT requirements with construction, fit-out, and building management systems, ensuring timely go-live and compliance with corporate IT standards.
• Supervised daily IT operations across multiple entities, ensuring system availability, end-user support, user satisfaction, and operational excellence.

Led IT systems and infrastructure operations across iWebGrocer’s international network (5 sites: 4 in the US, 1 in Dubai, 1 in KSA). Responsible for SAP B1 ERP administration, enterprise backups, and IT service delivery to ensure business continuity and alignment with corporate strategy.

Key Responsibilities
Administered and supported SAP Business One (ERP) for finance, supply chain, and operations.
Managed Veeam Backup & Replication across all global sites, ensuring secure data protection and disaster recovery.
Oversaw IT infrastructure, servers, and network systems across multi-site operations.
Collaborated with the CIO on IT strategy, system upgrades, and technology adoption.
Coordinated with regional offices (US, Dubai, KSA) to standardize IT processes and ensure compliance.
Handled user support, system access, and security controls for regional staff.
Managed IT vendors and service providers for hardware, software, and telecom services.

Key Achievements
Successfully centralized backup and recovery operations for all sites under Veeam, improving RPO/RTO compliance.
Streamlined SAP B1 ERP workflows for order management and inventory, reducing manual intervention and errors.
Enabled seamless IT operations across 3 regions (US, MENA) through standardized system management.
Strengthened IT governance by reporting directly to the CIO and aligning regional practices with global policies.

The First Group is a leading Real Estate & Construction Company in Hotel and Hotel Apartments in Dubai

• As IT Infrastructure Architect, I am responsible for the Design, Deployment, Transformation, and operation of cloud Infrastructure, including platforms and services like Azure and Office 365
• Lead and manage IT infrastructure to align goals and objectives with business outcomes
• Manage MS Azure subscriptions, resource groups, and resources, including creation, updates, and deletions as necessary
• Configure MS Azure virtual machines (VMs) for optimal performance and security, covering storage, networking, and security settings
• Administer MS Azure identity and access management (IAM), including user, group, and role management, and implementation of conditional access policies
• Implement Azure Backup for on-premises servers with appropriate retention policies for data management
• Configure MS Azure Site Recovery (ASR) to enable disaster recovery (DR) for on-premises workloads, including servers, VMs, and applications
• Manage Office 365 subscriptions, licenses, and users, including creation, updates, and deletions as needed
• Configure Office 365 services (Exchange Online, SharePoint Online, Teams, OneDrive) to ensure optimal functionality and user experience
• Manage Office 365/M365 security and compliance settings, such as data loss prevention (DLP) policies, eDiscovery, and retention policies
• Administer M365 identity and access management (IAM), including user, group, and role management, and implementation of conditional access policies
• Oversee the management and security of on-premises and cloud-based data centers, including virtual and physical environments (ESXi VMWare
• VCenter, Hyper-V Clustering, HP, DELL, IBM, Huawei HCI Servers)
• Ensure company data is protected using Symantec Exec and Veeam Backup for on-site and off-site backups
• Manage VMware vSphere ESX and ESXi hypervisors, including installation, configuration, and maintenance
• Administer VMware virtual machines (VMs), including creation, cloning, and deletion, as well as configuration of virtual hardware, networking, and storage
• Maintain and troubleshoot Active Directory, DNS, DHCP, Print Server, File Server, System Center, and Exchange Servers, including capacity planning and disaster recovery solutions
• Promote security awareness and training, enforce security policies, and safeguard infrastructure against breaches
• Configure and manage SANs (Huawei OceanStor, HP 3PAR, IBM Storage) for optimal data performance and availability
• Plan and deploy disaster recovery solutions, tape backup infrastructure, and Azure Site Recovery for business continuity
• Manage on-premises and cloud infrastructure (IaaS, PaaS, SaaS), focusing on monitoring and controlling applications, services, servers, and networks
• Configure and manage Exchange Office 365, including integration with Mimecast Email Security and implementation of anti-spoofing, anti-spam, and URL protection policies
• Configure and manage Veeam Backup and Recovery solutions, including virtual machine and data backup jobs, tape infrastructure backup, and external repository solutions on Azure/AWS.
• Developed strong communication and organizational skills through working on group projects.
• Worked well in a team setting, providing support and guidance.
• Collaborated with teams in disaster planning, network backup and recovery process monitoring.
• Led meetings with departmental managers to review project status, propose changes and draft action plans.

Deloitte Pakistan (www.deloitte.com/pk), Deloitte Pakistan is a leading Audit and Consultancy Firm in Finance and IT Sector, Deloitte topped the list of The World's Best Outsourcing Advisors for 2013 as ranked by the International Association of Outsourcing Professionals (IAOP)

• Managing Deloitte global infrastructure for Pakistan OU and managing local LAN and regional VPN for Deloitte Pakistan and managing various
• Servers of Deloitte Pakistan region and performing various IT operations
• Responsible for managing Deloitte's global infrastructure for Pakistan Operating Unit, including local LAN and regional VPN
• Oversees and maintains various servers within Deloitte Pakistan region, ensuring their optimal performance and availability
• Performs a range of IT operations to support needs of Deloitte Pakistan, including server management and maintenance
• Installed, configured, and managed domain controllers in Server 2003 and 2008, including migrating domain controllers from Server 2003 to the
• Server 2008 environment
• Deploys group policies among domain users and manages replications between domain controllers to ensure consistent and efficient operations
• Configures and manages proxy servers such as Forefront TMG/ISA server, including creating and enforcing URL filtering rules in accordance with company policies
• Manages internet bandwidth and generates reports on internet usage for domain users
• Installs and configures email servers (Microsoft Exchange 2010, MDaemon email server) for various clients, including managing PK region OU for Deloitte Global exchange server.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Created service level agreement for IT operational functions and help desk operations.

Dawn News TV is a Media Organization and well renowned Pakistan’s first English News TV Channel

• Provides support to a large user base of over 600 individuals across three sites, including remote users, covering both Windows and Mac-based integrated systems, servers, and laptops
• Ensures delivery of highly available and diverse services, including Back-office Services, Encoders, Playout Server, On-Air Graphics Servers, and
• ERP systems (Microsoft Dynamics Great Plains), News Management systems, etc
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Analyzed security logs to determine and alleviate network threats.
• Develops and maintains various SOPs, Standard Policy, and Procedure manuals to streamline operations and enhance efficiency
• Creates an installation manual for Desktop Support, Server, and Business Applications Support, detailing step-by-step procedures for smooth implementation
• Establishes installation and disaster recovery processes for News Management, ERP, and On-Air Graphics System to ensure uninterrupted operations and quick recovery in case of disruptions.

Soneri Bank Ltd. is one of the commercial Bank in Pakistan and it has more than 500 branches around the country

• Cultivated interpersonal skills by building positive relationships with others.
• Learned and adapted quickly to new technology and software applications.
• Holds the position of In-Charge Retail Banking Support in IT Division
• Conducts software testing according to bank's specifications to ensure compliance and functionality
• Manages the migration of branches from legacy software (Sanaware) to SonawareDotNet
• Troubleshoots, manages, and balances ATMs to ensure smooth operation
• Administers and troubleshoots the intranet/LAN of Soneri's branches
• Takes responsibility for secure online transitions to safeguard sensitive data
• Works with the following platforms:
• Sonaware (Advance Revaluation based on DOS Platform)
• Sona.Net (ASP.NET Platform)