MUHAMMAD REHAN SHAFQAT
DUBAI
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
2
2
years of professional experience
Work History
Volunteer
Expo Centre Sharjah
11.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Provided administrative support to department leads to help organize events and fundraisers.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Intern
Etisalat Calling Centre
02.2023 - 03.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Assisted in developing integrated marketing strategies for small businesses.
- Developed and maintained relationships with key internal stakeholders.
- Gathered, organized and input information into digital database.
- Explored new technologies and approaches to streamline processes.
- Collaborated with senior management on new initiatives to build confidence.
Intern
Customer Service Officer – Dubai Municipality Utility Services Co.
12.2021 - 02.2022
- Established membership Loyalty, executive flawless customer retail Account management
- Addressed an average of 18 inquiries per day, converting 80% into renewal Customers
- Upheld all privacy and security requirements established by customer regulatory agencies
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Answered phone and performed clerical duties to assist human resources department.
Education
BBA - Business Administration And Management
WESTFORD UNIVERSITY COLLEGE
Sharjah, Zahia 10.2026
Skills
- Telephone Etiquette
- Clerical Support
- Answering Phones
- Event Setup
- Operations Support
- Flexible Schedule
- Data Entry
- Computer Skills
- Event Planning
- Social Media Management
- Public Speaking
- [ENG,ARB,HINDI] Expertise
- Positive Attitude
- Teamwork and Collaboration
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Hindi
Upper intermediate (B2)
Punjabi
Advanced (C1)
Timeline
Volunteer
Expo Centre Sharjah
11.2023 - Current
Intern
Etisalat Calling Centre
02.2023 - 03.2023
Intern
Customer Service Officer – Dubai Municipality Utility Services Co.
12.2021 - 02.2022
BBA - Business Administration And Management
WESTFORD UNIVERSITY COLLEGE
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