Muhammad Shehzaad Abdool Rohoman
Dubai
Summary
Result-oriented Sales Executive with a proven track record in driving revenue growth within the hospitality industry. Armed with exceptional communication and negotiation skills, adept at cultivating strong client relationships and exceeding sales targets. Passionate about delivering exceptional service and dedicated to ensuring guest satisfaction while maximizing profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Executive - MICE, Leisure, Sports & Entertainment
The St. Regis Abu Dhabi, Marriott International
03.2023 - 04.2024
- Building focused new client networks, growing business opportunities and increasing revenue possibilities
- Qualifying prospects to determine future sales possibilities and improve conversion efforts
- Proposing sales strategies and presenting results during weekly and monthly Commercial Meetings
- Delivering professional sales presentations, creatively communicating product quality and market comparisons to prospective clients
- Strengthening profit opportunities through targeted customer relationship development with existing leading and new luxury TOs, TAs and DMCs
- Conducting Physical & Tele Sales Calls on a weekly basis - at least 38 - 40 meetings per month to continually meet sales objectives
- Led meetings with potential local and international partners during the Arabian Travel Market for better exposure and enhanced networking.
Sales & Reservations Specialist
Atlantis Resorts
10.2021 - 02.2023
- Identifying customer needs and making reservations based on their various requirements
- Using upselling and cross-selling techniques to maximize revenue
- Monitoring advance deposit requirements and refunds
- Processing reservations from the sales office, and travel agents by mail, telephone or central reservation systems
- Updating and monitoring OTA bookings confirmed through Direct Connectivity
- Built rapport with customers and made suggestions to upsell products and achieve sales goals.
Flight Attendant
Air Mauritius
03.2018 - 03.2020
- Facilitated communication between flight deck and cabin crew to promote smooth operations
- Drove passenger satisfaction by answering questions and providing solutions
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Attended workshops in customer service, conflict resolution to keep abreast of all new procedures.
Intern
Blue Safari - Submarine Dive
07.2016 - 09.2016
- Handling customer complaints
- Conducted filmed interviews with customers to gather feedback, used for Blue Safari digital advertising purposes
- Accompanied customers during dives and acted as a guide.
Intern
Yukadi Village Le Logis
02.2016 - 06.2016
- Answered incoming telephone calls and provided information
- Reception, Reservation, Customer Care and Follow-up
- Sale of stays at campsite (in person and on the phone)
- Handling cash and cheque payments and customer complaints.
Education
Diploma in Tourism Management -
EHSGD - University of Angers (France)
09.2017
College Diploma -
Rabindranath Tagore Secondary School
11.2013
Skills
- Conflict resolution and Problem solving
- Lead development and Account management
- Market trends understanding
- New account development
- Sales goals attainment
- Presentations and proposals
- Relationship management
- Emotional Intelligence
- Microsoft Office
- Opera PMS
Certification
- Successful Negotiation: Essential Strategies and Skills - University of Michigan
- Sports Marketing - Northwestern University
- Mastering Luxury Reservation Sales - Forbes
- Goethe-Zertifikat A1
Hobbies and Interests
- Football
- Swimming
- Hiking & Trekking
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Sales Executive - MICE, Leisure, Sports & Entertainment
The St. Regis Abu Dhabi, Marriott International
03.2023 - 04.2024
Sales & Reservations Specialist
Atlantis Resorts
10.2021 - 02.2023
Flight Attendant
Air Mauritius
03.2018 - 03.2020
Intern
Blue Safari - Submarine Dive
07.2016 - 09.2016
Intern
Yukadi Village Le Logis
02.2016 - 06.2016
Diploma in Tourism Management -
EHSGD - University of Angers (France)
College Diploma -
Rabindranath Tagore Secondary School
- Successful Negotiation: Essential Strategies and Skills - University of Michigan
- Sports Marketing - Northwestern University
- Mastering Luxury Reservation Sales - Forbes
- Goethe-Zertifikat A1
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