Hi, I’m
Muhammad Soban Khan
Dubai,U.A.E
Summary
Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and keen to help, organization improve operations. Personable and responsible Cashier with 6 years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty. Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating pos equipment, processing merchandise returns and updating pricing.
Overview
12
years of professional experience
1
Certification
Work History
Association For Academic QualityMultan, Paskistan
Administration Officer
10.2016 - 06.2023
Job overview
- Spearheaded internal communication initiatives to foster timely order completion and deadline management.
- Recruited, hired, trained and supervised 50+ high-performing administrative staff.
- Monitored and updated employee database and managed scheduling for 30-employee team.
- Drafted and distributed invoices for outstanding payments to over 100 clients.
- Prepared and posted invoices to customers, processed payments and documented account updates.
- Supported timely and accurate administrative task completion.
- Managed digital databases and physical file systems.
- Drafted informative reports regarding upcoming projects and required resources.
- Managed all transactions and tasks regarding petty cash and purchase orders.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Managed payroll by tracking employee hours and entitlements.
- Reconciled all company accounts, including credit cards and expenses.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
Food FestivalMultan, Pakistan
Assistant Store Manager
03.2011 - 05.2016
Job overview
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Proposed new solutions to meet changing customer needs and objectives to offer added value.
- Engaged customers in regular communications by acting as assigned point of contact.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Displayed and restocked merchandise by following brand guidelines.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Greeted customers entering store and responded promptly to customer needs.
- Set up new promotions and monitored price changes.
Education
Baha-ud-Din Zikriya University, Multan, Pakistan
Bachelor of Arts from Journalism
/2008 - /2010 (2 years)
Govt. Collage Civil Lines, Multan, Pakistan
Certificate of Higher Education from Humanities
/2003 - /2005 (2 years)
Sardar Kauray Khan Higher School, Muzaffargarh, Pakistan
Diploma of Higher Education from Science
/2001 - /2003 (2 years)
Skills
- Workflow planning
- Customer relations
- Program management
- Accounting expertise
- File maintenance
- Account reconciliation
- Payroll and budgeting
- Documentation control
- Policy and procedure modification
- Complaint handling
- Store merchandise stocking
- Purchase assistance
- Cash register operations
- Cash handling policies
- Account management
- Cash counting machine operations
- Daily transaction summarising
- Cash counting
Languages
English
Upper intermediate
Hindi
Native
Punjabi
Fluent
Certification
- Certified Administration Officer & Cashiers Incharge, AFAQ - Multan - Food Festival Dept Store - Multan
Timeline
Administration Officer
Association For Academic Quality
10.2016 - 06.2023
Assistant Store Manager
Food Festival
03.2011 - 05.2016
Baha-ud-Din Zikriya University
Bachelor of Arts from Journalism
/2008 - /2010 (2 years)
Govt. Collage Civil Lines
Certificate of Higher Education from Humanities
/2003 - /2005 (2 years)
Sardar Kauray Khan Higher School
Diploma of Higher Education from Science
/2001 - /2003 (2 years)
- Certified Administration Officer & Cashiers Incharge, AFAQ - Multan - Food Festival Dept Store - Multan
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