Muhammad Syafiq Mohamed Noor
Dubai
Summary
Dynamic and dedicated professional with over 11 years of recent experience in the hospitality industry at Emirates Airline, Dubai, United Arab Emirates. Previous experience includes serving as an elementary school teacher with the Ministry of Education at S.K Abun Matu, Belaga, Sarawak, with two years of teaching experience. Graduated from the Malaysia Teacher Education Institute with a Bachelor's degree in teaching. Demonstrates strong leadership qualities, refined communication skills, and a high standard of professionalism and etiquette. Fluent in Bahasa Malaysia and English, with basic proficiency in French.
Overview
13
13
years of professional experience
Work History
In-Flight Cabin Supervisor
Emirates Airline
01.2014 - 01.2025
- Welcomed and engaged with VIPs and Emirates Airline’s high-value customers, fostering positive relationships with a diverse international customers.
- Ensured the comfort, safety, and well-being of both customers and crew members throughout all phases of flight.
- Oversaw in-flight service delivery and maintained operational standards, ensuring alignment with Emirates’ airline service standard.
- Identified service gaps and implemented effective solutions to enhance customers experience.
- Handled customer and crew concerns with professionalism, providing prompt and effective resolutions.
- Encouraged and guided team members to uphold Emirates airline service standards and policies consistently.
- Supported the Flight Purser in leadership team in achieving overall service and operational goals, contributing to a cohesive and successful team environment.
Elementary School Teacher
Education Ministry
01.2012 - 01.2013
- Instructed and mentored Year 1 to 6 students in Mathematics and English, adapting teaching methods to suit varying learning needs.
- Planned and implemented annual academic and curriculum frameworks in alignment with school objectives.
- Supervised and coordinated extra-curricular activities to support holistic student development.
- Promoted English literacy by encouraging students to engage with English literature and reading materials.
- Provided free after-school tutoring to underprivileged students, supporting equitable access to education.
- Primary and Secondary Educator (Mathematics & English)
Education
Bachelor of Teacher Education (Hons) - Mathematics (Primary Education)
Teacher Education Institute of Malaysia
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Alliance Française de Penang
01.2021
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Alliance Française de Paris
01.2014
Skills
- Implementation of safety measures
- Effective issue management
- Proficient in delegating tasks
- Intercultural competence
- Exclusive customer support
- Service excellence
- Effective problem resolution
- Task organization
- Team-oriented collaboration
- Maintains focus during challenging circumstances
- Clear and concise communication
- Employee training
Timeline
In-Flight Cabin Supervisor
Emirates Airline
01.2014 - 01.2025
Elementary School Teacher
Education Ministry
01.2012 - 01.2013
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Alliance Française de Penang
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Alliance Française de Paris
Bachelor of Teacher Education (Hons) - Mathematics (Primary Education)
Teacher Education Institute of Malaysia
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