Muhammad Uzair Khan
Summary
Hospitality management professional with strong knowledge of venue operations, tourist attractions, dining, and entertainment services. Recently completed a University of London hospitality management short course and internship
Dynamic Office Manager with a proven track record at Life Cycle Medical Equipment Trading Co LLC, excelling in vendor engagement and workforce management. Enhanced customer service ratings through effective relationship building and staff training, while optimizing workflows and managing budgets to drive productivity and profitability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
Life Cycle Medical Equipment Trading Co LLc
01.2024 - 04.2025
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Scheduled work hours for 15 employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Increased customer service ratings significantly through personable service.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Customer Service Manager
Life Cycle Medical Equipment Trading Co LLc
12.2022 - 12.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Bachelor of Laws - Law
University of London
United Kingdom08-2024
Skills
- Vendor engagement
- Billing
- Staff hiring
- Bookkeeping
- Documentation and control
- Business administration
- Office management software
- Relationship building
- Proposal writing
- Workflow optimization
- Meeting planning
- Financial tracking
- Staff training
- Workforce management
- Financial reporting
Accomplishments
- Worked directly with senior leadership to develop and administer $120,000 per year department budget.
- Planned and coordinated expo 2023 project.
Certification
- CPM - Certified Professional Manager
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Software
Microsoft office
Coral draw
Office Management
Interests
Travel and Cultural Exploration
Fine Dining and Culinary Arts
Event Planning and Hospitality
Luxury Service and Guest Experience
Language Learning or Multilingual Communication
Interior Design
Aesthetics
Sustainability and Eco-Tourism
Team Sports or Performing Arts
Timeline
Office Manager
Life Cycle Medical Equipment Trading Co LLc
01.2024 - 04.2025
Customer Service Manager
Life Cycle Medical Equipment Trading Co LLc
12.2022 - 12.2023
Bachelor of Laws - Law
University of London
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