Ramp Operations Supervisor
Dnata, Emirates Group
11.2017 - Current
Muhammad Waqar Hussain
Strategic Operations & Workforce Manager
Dubai,DU
Timeline
Operations & Workforce Manager
A Al Blouki Building Contracting
08.2013 - 10.2017
Bachelor in Commerce - Accountant, Business
University of The Punjab
07.2010 - 07.2012
Work History
Ramp Operations Supervisor
Dnata, Emirates Group
11.2017 - Current
- Coordinated ramp operations to ensure timely, accurate, and efficient aircraft servicing.
- Applied and reinforced safety protocols for ground handling equipment, maintaining compliance and operational standards.
- Supported and mentored team members in loading and unloading procedures, ensuring accuracy and efficiency.
- Maintained clear, real-time communication with flight crews and ground departments regarding operational status and changes.
- Contributed to process improvements, enhancing operational workflow, minimizing errors, and improving turnaround efficiency.
Operations & Workforce Manager
A Al Blouki Building Contracting
08.2013 - 10.2017
- Started my professional journey managing workforce and facilities operations, gaining hands-on experience in team leadership, compliance, and operational efficiency, before transitioning into aviation ramp operations.
Key Responsibilities & Achievements: - Managed daily operations of labor accommodations for 500+ workers, ensuring safety, hygiene, and regulatory compliance with Dubai Municipality and Civil Defense standards.
- Coordinated staff scheduling, maintenance, and utilities, boosting operational efficiency and service quality.
- Developed and implemented processes to enhance worker welfare, facility standards, and incident management.
- Led a team of supervisors and staff, fostering a collaborative, safe, and disciplined work environment.
- Maintained accurate administrative and compliance records, supporting audits and inspections.
- Oversaw budgeting, resource allocation, and procurement, ensuring operational cost-effectiveness.
- Implemented continuous improvement initiatives, streamlining workflows and enhancing team performance.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Education
Bachelor in Commerce - Accountant, Business
University of The Punjab
Lahore 07.2010 - 07.2012
Skills
- Operational Efficiency & Workflow Optimization
- Safety Management & Compliance (ICAO/IATA/GCAA)
- Baggage & ULD Handling
- Staff Scheduling & Resource Management
- Ground Handling & Ramp Operations
- Flight Coordination & Communication
- Incident Response & Risk Management
Summary
I am a results-driven operations and workforce management professional with 12+ years of experience spanning aviation ramp operations and large-scale workforce management. I specialize in team leadership, process optimization, compliance, and operational efficiency across diverse industries.
I focus on driving operational excellence, fostering collaborative teams, and implementing continuous improvements that enhance productivity and safety. I am passionate about creating efficient workflows, mentoring teams, and building strong operational cultures that deliver measurable results.
Additional Information
Experienced operations and workforce management professional with 12+ years in aviation ramp operations and large-scale workforce coordination. Skilled in team leadership, process improvement, safety compliance, and operational efficiency. Passionate about driving continuous improvements, mentoring teams, and optimizing workflows to achieve organizational excellence.
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Urdu
Bilingual or Proficient (C2)
Certification
Professional Development:
- Ramp Operations & Safety Training – dnata / Emirates
- ULD & Cargo Handling Management
- Aviation Safety & Compliance (ICAO / IATA Standards)
- Team Leadership & Workforce Management Training
- Process Improvement & Operational Excellence Workshops
- Risk Assessment & Incident Management
- Health, Safety & Environmental Compliance
- Communication & Stakeholder Management
Relevant Coursework:
- Flight Operations & Dispatch Fundamentals
- Ground Handling Equipment & Ramp Operations
- Workforce Planning & Resource Allocation
- Leadership & Team Coaching
- Operational Efficiency & Performance Metrics
Accomplishments
- Optimized Ramp Operations: Led initiatives that improved turnaround efficiency, minimized errors, and ensured on-time aircraft servicing across wide- and narrow-body aircraft.
- Team Leadership: Mentored and trained multi-cultural teams, enhancing performance, accountability, and operational discipline.
- Workforce Management: Oversaw 500+ staff in labor accommodations and operational projects, maintaining compliance with safety, hygiene, and regulatory standards.
- Process Improvement: Implemented workflow optimizations that reduced operational bottlenecks and improved employee engagement and efficiency.
- Safety & Compliance: Reinforced safety protocols, regulatory adherence (ICAO/IATA/GCAA), and incident management, contributing to a strong safety culture.
Affiliations
- International Air Transport Association (IATA) – Participant in Aviation Operations & Safety Workshops
- International Civil Aviation Organization (ICAO) – Training Programs & Compliance Awareness
- Emirates / dnata Professional Networks – Ramp Operations, Safety & Compliance Communities
- Operations & Workforce Management Forums – Leadership and Process Improvement Groups
- Internal Professional Development Programs – Mentorship and Continuous Training Initiatives
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins