Results-oriented professional specializing in performance improvement, job analysis, and recruitment strategies. Proficient in Microsoft Office and tailored accounting software, with a strong focus on organizational efficiency. Recognized for effective task management and collaborative teamwork, driving projects to successful completion. Dedicated to utilizing expertise to enhance organizational performance and foster career advancement.
Hi, I’m
Muhammad Waqas Waheed
Abu Dhabi,United Arab Emirates
Summary
Overview
5
years of post-secondary education
14
years of professional experience
Work history
Etisalat (e&)Abu Dhabi, UAE
RM/HR Coordinator
2019.04 - 2026.02 (6 education.years_Label & 10 education.months_Label)
Job overview
- Mediated employee conflicts to support a positive working environment.
- Liaised with department heads to assist in understanding staffing needs.
- Streamlined recruitment processes with innovative HR software.
- Promoted diversity through inclusive hiring practices.
- Prepared daily and monthly reports using internal cabling link software for various projects.
- Utilised organisational software such as HRMS (ESH), RMS, and SuccessFactors to manage tasks.
- Investigated and reported essential information to HR.
- Compiled monthly attendance sheets and petty cash claims, processing payrolls accordingly.
- Conducted interviews for new applicants and internal promotions.
Etisalat (e&)Dubai, UAE
Customer Service Representative
2014.10 - 2019.03 (4 education.years_Label & 5 education.months_Label)
Job overview
- Assisted with administrative tasks to ensure operations run smoothly.
- Trained new employees to enhance their productivity and efficiency.
- Participated in team meetings to share effective service delivery practices.
- Handled a high volume of inbound calls to resolve customer issues swiftly.
- Utilised decision support software to address common customer inquiries.
- Engaged with customers over the phone to clarify product information and provide additional details as necessary.
- Coordinated daily with various internal teams including field services, sales operations, and consumer affairs.
- Redirected misdirected customer requests to the appropriate departments.
- Suggested solutions to improve productivity and better serve customers.
Punjab Revenue Authority.Lahore, Pakistan
Budget and Account (Assistant)
2013.01 - 2014.09 (1 education.year_Label & 8 education.months_Label)
Job overview
- Filed tax returns accurately and punctually to avoid penalties.
- Decreased payroll processing errors through meticulous data review.
- Enhanced financial data accuracy by conducting thorough checks and balances.
- Prepared detailed financial reports to support informed decision making.
- Generated journal expense vouchers efficiently.
- Maintained cash book and pass book for department records.
- Assisted in preparing monthly results of fund budget variances.
- Calculated quarterly and yearly budget for authority.
- Developed budget estimates for financial year 2014-15.
- Compiled excesses and surrender statement for financial year 2013-14.
- Processed monthly salary for officers and staff members.
- Presented monthly budget variances and ad-hoc analysis.
- Produced insightful commentary and analysis of financial data.
Comfort knitwear(Pvt) LtdLahore, Pakistan
Account department(Assistant)
2012.06 - 2012.12 (6 education.months_Label)
Job overview
- Facilitated logistics arrangements for company events, ensuring successful execution.
- Handled confidential documents discretely thereby maintaining privacy norms.
- Handled data entry tasks, maintaining accuracy in records.
- Preparation of bank, cash, store and journal vouchers with the help of Microsoft Access as well as manually.
- Partly reconciliation, inter unit reconciliation and bank.
- Monthly stock taking of fabric store, main store, cutting, stitching, finishing, packing and dying
department.
Education
Punjab UniversityLahore/ Pakistan
Bachelor of Commerce from Accounting & Finance
2005.08 - 2008.04 (2 education.years_Label & 8 education.months_Label)
University overview
University of central PunjabLahore/ Pakistan
Master's degree from Accounting & Finance
2009.01 - 2011.04 (2 education.years_Label & 3 education.months_Label)
University overview
Skills
- Performance improvement plans
- Job analysis techniques
- Recruitment execution
- Organizational awareness
- Microsoft Office proficiency
- Customized accounting software
- Timely task management
- Team collaboration
- Motivation and ambition
Languages
English
Upper intermediate
Urdu
Fluent
Punjabi
Advanced
Affiliations
Affiliations
Team sports (cricket, football) and racquet sports (badminton, table tennis) – building teamwork, strategy, and resilience.
· Reading history and current affairs – strong analytical and research mindset.
· Following new inventions and emerging technologies – curiosity-driven learner.
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
RM/HR Coordinator
Etisalat (e&)
2019.04 - 2026.02 (6 education.years_Label & 10 education.months_Label)
Customer Service Representative
Etisalat (e&)
2014.10 - 2019.03 (4 education.years_Label & 5 education.months_Label)
Budget and Account (Assistant)
Punjab Revenue Authority.
2013.01 - 2014.09 (1 education.year_Label & 8 education.months_Label)
Account department(Assistant)
Comfort knitwear(Pvt) Ltd
2012.06 - 2012.12 (6 education.months_Label)
University of central Punjab
Master's degree from Accounting & Finance
2009.01 - 2011.04 (2 education.years_Label & 3 education.months_Label)
Punjab University
Bachelor of Commerce from Accounting & Finance
2005.08 - 2008.04 (2 education.years_Label & 8 education.months_Label)