Muhammad Zargham Zafar
Dubai,UAE
Summary
Experienced Food and Beverage professional with a track record of delivering exceptional service in prestigious hotel brands since 2015. Proficient in diverse dining environments, including all-day dining, French cuisine, in-room dining, and banquets. Demonstrated ability to maintain high guest satisfaction and operational efficiency during peak service periods. Focused on upholding brand standards and enhancing guest experiences in luxury hospitality settings.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Assistant IRD Manager
Habtoor Palace LXR Hotels & Resorts by Hilton
Dubai
2023.06 - 2025.07
- Oversaw daily operations of In-Room Dining department to ensure efficient, seamless service.
- Led a team in delivering exceptional, personalised guest experiences at every interaction.
- Coordinated with culinary and service teams for timely, accurate order execution.
- Resolved guest requests and complaints promptly, ensuring high satisfaction levels.
- Conducted daily briefings to communicate service goals and motivate team members.
- Monitored inventory levels and controlled costs through effective stock management.
- Ensured compliance with hygiene, safety, and operational protocols as per hotel policies.
- Collaborated with Front Office and Housekeeping departments for coordinated guest service flow.
Supervisor
Habtoor Palace LXR Hotels & Resorts by Hilton
Dubai
2021.09 - 2023.06
Senior Waiter
Habtoor Palace LXR Hotels & Resorts by Hilton
Dubai
2019.01 - 2021.09
Senior Waiter
Park INN by Radisson
Dubai
2018.09 - 2019.01
Senior Waiter
Radisson Blu Resort
Fujairah
2016.09 - 2018.09
F&B Waiter
Radisson Blu Resort
Fujairah
2015.10 - 2016.09
Education
FSC - Pre Engineering
Punjab College Chichawatni
Punjab Pakistan 2011.01 - 2014.01
Matriculation - undefined
Unique Public Higher Secondary School & College
2009.01 - 2011.01
Skills
- Microsoft Office Suite
- Opera
- FMC software
- Micros POS system
- Oracle database management
- Bayan (Payroll management)
- Sky Jana (Purchasing Software)
- Internet and email proficiency
- Multimedia tools expertise
- Supervisory skills development program
- IELTS proficiency
- Leadership in diverse environments
- Profit and Loss Analysis
- Team Leadership
- Training and Development
- Quality Assurance
Languages
English
Advanced (C1)
Urdu
Proficient (C2)
Punjabi
Proficient (C2)
Personal Information
- Date of birth: 04/26/95
- Gender: Male
- Nationality: Pakistani
- Marital status: Married
Custom
Available upon request.
Timeline
Assistant IRD Manager
Habtoor Palace LXR Hotels & Resorts by Hilton
2023.06 - 2025.07
Supervisor
Habtoor Palace LXR Hotels & Resorts by Hilton
2021.09 - 2023.06
Senior Waiter
Habtoor Palace LXR Hotels & Resorts by Hilton
2019.01 - 2021.09
Senior Waiter
Park INN by Radisson
2018.09 - 2019.01
Senior Waiter
Radisson Blu Resort
2016.09 - 2018.09
F&B Waiter
Radisson Blu Resort
2015.10 - 2016.09
FSC - Pre Engineering
Punjab College Chichawatni
2011.01 - 2014.01
Matriculation - undefined
Unique Public Higher Secondary School & College
2009.01 - 2011.01