Muhammad Zubair Butt
Team Leader
Dubai,UAE
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Team Leader
InstaShop DMCC
Dubai, UAE
2022.12 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
Product Assortment Merchandiser
Instashop DMCC
Dubai, UAE
2021.01 - 2022.12
- Managed inventory to secure high-performing seasonal collections in line with customer demand.
- Oversaw clear, accurate pricing for outgoing stock.
- Conducting daily visits to partnered shops to ensure that the products available are mirrored with those in system through using a handheld scanner.
- Ensuring all the products in the shop reflect correctly in our system (barcode, quantity, price, image and description)
- Collaborating with the shop staff to update and monitor stock levels and identify products out of stock.
- Assist the product photographer with product shoot and actively creating daily reports to analyze the stock and assortment status of the shop.
Order Picker
InstaShop DMCC
Dubai, UAE
2019.07 - 2021.01
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
Visual Merchandiser
Q mart Supermarket DMCC
Dubai, UAE
2018.10 - 2019.06
- Replenished display inventory, restructuring based on available stock.
- Optimised product and display locations to generate maximum visual impact.
- Presented solutions for inefficiencies in store layout and range presentation.
- Overhauled company merchandising practices to increase customer traffic and product exposure.
- Updated floor design for facility to make best use of sales space, enhancing product presentation.
- Helped to increase in-store foot traffic by creating winning visual displays.
- Designed display signage to captivate customers' attention and provide details for products and promotions.
- Promoted seasonal products and trends to promote movement of stock.
Site Coordinator
Creative Engenering Pvt. Ltd.
Lahore, Pakistan
2013.11 - 2016.03
- Led vendor negotiations to obtain cost-effective services and products.
- Negotiated prices with vendors and subcontractors to maintain adherence to event budget.
- Evaluated expenses and event data to identify potential expense reduction and revenue growth opportunities.
- Handled client correspondence and relationship management with timely responses and acknowledgement.
- Promoted company mission and available services through diverse social media platforms.
- Managed support staff and vendor coordination to facilitate logistics during event.
Education
High School Diploma - Arts.
Govt.Muslim Model High School
Faisalabad Pakistan 2007.09 - 2009.08
Foundation degree - Arts
Govt. College Faisalabad
Faisalabad Pakistan 2016.09 - 2018.08
Skills
- Client support
- Customer relationship management
- Cost-effective budget control
- Resource allocation
- Employee coaching and mentorship
- Team development strategies
- Team supervision
- Employee performance reviews
- Process improvement
- Ordering procedures
- Guest service
- Superior communication skills
- POS system expertise
- Stocking and replenishing
- Sales transaction management
- Problem Solving
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Arabic
Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Team Leader
InstaShop DMCC
2022.12 - Current
Product Assortment Merchandiser
Instashop DMCC
2021.01 - 2022.12
Order Picker
InstaShop DMCC
2019.07 - 2021.01
Visual Merchandiser
Q mart Supermarket DMCC
2018.10 - 2019.06
Foundation degree - Arts
Govt. College Faisalabad
2016.09 - 2018.08
Site Coordinator
Creative Engenering Pvt. Ltd.
2013.11 - 2016.03
High School Diploma - Arts.
Govt.Muslim Model High School
2007.09 - 2009.08