MUHAMMED AFREED
Dubai
Summary
Strategic and performance-driven Product Leader with 5+ years of progressive experience in the travel and tourism industry. Proven expertise in leading product development, vendor contracting, and market expansion initiatives across the Middle East, India, and the UK. Demonstrated success in building high-impact B2B and B2C products, managing multi-country tour operations, and driving digital transformation for customer-centric solutions. Adept in cross-functional team leadership, data-driven decision-making, and P&L ownership. Passionate about redefining travel experiences through innovation, operational excellence, and strategic vision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Executive - Product & Contracting (Leisure)
Akbar Travels
10.2023 - Current
- Company Overview: GCC Region | Dubai, UAE
- Spearhead development and enhancement of leisure travel products targeting GCC and UK markets.
- Lead end-to-end contracting, pricing strategies, and vendor negotiations for holiday packages and group tours.
- Collaborate with marketing, operations, and sales to align product offerings with consumer trends and seasonal demand.
- Drive cross-market expansion by tailoring product portfolios based on regional insights.
- Recognized as a Top Performer for three consecutive years: 2022, 2023, and 2024.
- GCC Region | Dubai, UAE
Senior Travel Consultant - Leisure
Akbar Travels
01.2023 - 10.2023
- Company Overview: GCC Region
- Managed a diverse client portfolio across B2B (GCC, UK) and B2C channels; handled over 1,000+ travelers.
- Served as Tour Manager for high-volume FIT and GIT departures in Singapore and Dubai.
- Delivered end-to-end customer journeys ensuring superior client satisfaction.
- Orchestrated Umrah package planning and support across GCC branches.
- Tracked sales KPIs and monthly reports to monitor conversions and team performance.
- GCC Region
Travel Consultant
Arabian Journeys DMC
05.2022 - 12.2022
- Company Overview: Remote (India Office)
- Developed customized itineraries and managed FIT and GIT bookings for B2B partners.
- Enhanced booking conversion rates through consultative selling and exceptional service.
- Facilitated smooth tour operations by coordinating with suppliers and ensuring service quality.
- Remote (India Office)
Customer Relationship Management Specialist
Independent Consultant
08.2020 - 04.2022
- Company Overview: India
- Implemented CRM tools and processes to streamline customer engagement and data management.
- Boosted customer retention by 30% through proactive service models and personalized outreach.
- Leveraged analytics to derive actionable insights and improve service delivery.
- India
Education
Bachelor of Business Administration - Advanced Diploma in Logistics Management
Sree Devi Institute
Senior Secondary Education -
National Institute of Open Schooling
Secondary Schooling -
BEMP H.S.S
Skills
- Product Strategy & Development
- Contracting & Vendor Management
- B2B & B2C Travel Operations
- CRM & Customer Experience
- Data Analytics & Reporting
- Cross-functional Leadership
- P&L Management
- Market Expansion & Competitive Analysis
- Tour Design & Management (FIT & GIT)
- Client Relationship Management
- Travel Technology Platforms
- Agile Product Lifecycle Management
- Microsoft Office Suite
- Excel Reporting
- CRM Tools
- Product Testing
- Social Media & Content Tools
- Computer skills
Accomplishments
- Top Performer at Akbar Travels: 2022, 2023, 2024
- State-Level Silver Medallist - Football Championship (2014)
Languages
English
Hindi
Malayalam
Tamil
Marathi
Phone Numbers
+971 56 450 7369, +91 81389 27804
Personal Information
- Hobbies: Traveling, Football, Creative Writing, Reading, Hiking, Photography, Culinary Arts
- Nationality: Indian
Certification
https://drive.google.com/drive/folders/1K5YipyjVnpqBreiCB6NU9_wcM5p0Tl3f?usp=sharing
Timeline
Senior Executive - Product & Contracting (Leisure)
Akbar Travels
10.2023 - Current
Senior Travel Consultant - Leisure
Akbar Travels
01.2023 - 10.2023
Travel Consultant
Arabian Journeys DMC
05.2022 - 12.2022
Customer Relationship Management Specialist
Independent Consultant
08.2020 - 04.2022
Senior Secondary Education -
National Institute of Open Schooling
Secondary Schooling -
BEMP H.S.S
Bachelor of Business Administration - Advanced Diploma in Logistics Management
Sree Devi Institute
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