Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
SeniorSoftwareEngineer
MUHAMMED ASHIF

MUHAMMED ASHIF

KERALA,INDIA

Summary

Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

IT technician

COMPUCOM TECHNOLOGIES LLC
Bur Dubai, Dubai
01.2021 - Current
  • Arranged computers, routers and printer to achieve proper workstation.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Evaluated hardware, mouses and keyboards to determine performance.
  • Scheduled upgrades and regular maintenance to maintain smooth workflow.
  • Supported loading of peripheral equipment with selected materials.
  • Installed new software for users and monitored version and patch update requirements.
  • Prepared equipment for staff use, installing cables, operating systems, and software.

IT engineer

ARENA TECHNOLOGIES
CALICUT, INDIA
06.2018 - 08.2021
  • Responded to and resolved tickets promptly, eliminating service user downtime.
  • Progressed projects through collaboration with technical leads and IT service teams.
  • Updated service users on ticket progress, escalating urgent issues for swift action.
  • Provided prompt support to internal and customer-facing IT infrastructure.
  • Maintained up-to-date technical knowledge and certifications for compliant IT services.
  • Installed, configured and maintained high-performing multiplatform technologies.
  • Resolved technical faults across varied technologies, including servers, routers and hardware.
  • Followed technical documentation for accurate installation, maintenance and repair work.

Education

High School Diploma - 10th

CHAKKALAKKAL HIGHER SECONDARY SCHOOL
KERALA, CALICUT
06.2010 - /2013

SECONDARY SCHOOL - HUMANITIS

CHAKKALAKKAL HIGHER SECONDARY SCHOOL
KERALA, CALICUT
06.2013 - 04.2015

Diploma - COMPUTER HARDWARE AND NETWORKING

MARKAZ TECHNICAL INSTITUTE
KERALA ,INDIA
/2015 - /2016

Engineer's degree - DIPLOMA IN SECURITY SYSTEMS AND CAMERA NETWORKING

NATIONAL INSTITUTE OF ENGINEERING
KERALA, KOCHI

Diploma - APPRECIATION OF DIGITAL LITRACY

NATIONAL INSTITUTE OF OPEN SCHOOL (NIOS)
KERALA, INDIA

Skills

  • Network troubleshooting
  • Data processing
  • Telecommunications
  • Desktop support
  • Hardware upgrades
  • Skilled in TCP/IP and WAN
  • Technical issues analysis
  • Hardware diagnosis
  • Troubleshooting proficiency
  • Application installations

Languages

English
Advanced
Hindi
Upper intermediate
Malayalam
Native
Tamil
Fluent

Accomplishments

  • Supervised team of 5 staff members.
  • Achieved project through effectively helping with network issues.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified IT technician, compucom technologies - 2021 to2024

Timeline

IT technician

COMPUCOM TECHNOLOGIES LLC
01.2021 - Current

IT engineer

ARENA TECHNOLOGIES
06.2018 - 08.2021

SECONDARY SCHOOL - HUMANITIS

CHAKKALAKKAL HIGHER SECONDARY SCHOOL
06.2013 - 04.2015

High School Diploma - 10th

CHAKKALAKKAL HIGHER SECONDARY SCHOOL
06.2010 - /2013

Diploma - COMPUTER HARDWARE AND NETWORKING

MARKAZ TECHNICAL INSTITUTE
/2015 - /2016

Engineer's degree - DIPLOMA IN SECURITY SYSTEMS AND CAMERA NETWORKING

NATIONAL INSTITUTE OF ENGINEERING

Diploma - APPRECIATION OF DIGITAL LITRACY

NATIONAL INSTITUTE OF OPEN SCHOOL (NIOS)

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