Muhammed Ehab
Sr. Customer Service & telemarketing specialist
Dubai
Summary
Highly motivated and customer-focused professional with extensive customer service and telemarketing experience from 2022 to 2025. Fluent in English, German, and Arabic, demonstrating strong communication, problem-solving, and interpersonal skills. Passionate about delivering excellent service and excels in a multicultural environment. Seeking an opportunity to contribute as a cabin crew member, dedicated to ensuring passenger safety and comfort as an integral part of a collaborative cabin crew team
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Bilingual Customer Service Specialist
Concentrix
08.2022 - 02.2024
- Handled phone and email inquiries for Amazon Retail and Amazon B2B (Germany & Austria Market)
- Assisted Booking.com customers & partners from Germany, Austria, the US, and the UK
- Resolved customer concerns efficiently while ensuring high service quality
German Outbound Telemarketing
Orbio
09.2023 - 03.2024
- Upsold and cross-sold products such as pillow covers and cleaning brushes to existing customers
- Maintained strong client relationships through excellent communication
German Cold Caller
mYngle
03.2024 - 05.2024
- Reached out to companies to offer language training and soft skills programs
- Scheduled meetings and connected potential clients with the closing team
German Back-office Support
Pexly
02.2024 - Current
- Handled up to 100 customer support tickets daily related to retail issues such as delivery, payment, and replacements
- Ensured efficient problem resolution and customer satisfaction
Education
Bachelor of Law -
Port Said University
Skills
Strong Communication
Hobbies
📖 Reading | ♟️ Chess | 🥊 Boxing | ✈️ Traveling & Cultural Exchange
Certification
Human Resources Journey, 04/01/23 - 06/30/23, Skillsoft, Talent Management, Diversity & Inclusion, Effective Hiring, Workplace Diversity
Personal Information
- Date of Birth: 01/28/03
- Nationality: Egyptian
- Marital Status: Single
Military Service
Completed
Social media
- 🔗 LinkedIn Profile
Timeline
German Cold Caller
mYngle
03.2024 - 05.2024
German Back-office Support
Pexly
02.2024 - Current
German Outbound Telemarketing
Orbio
09.2023 - 03.2024
Bilingual Customer Service Specialist
Concentrix
08.2022 - 02.2024
Bachelor of Law -
Port Said University