Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Personal Information
Military Service
Social media
Timeline
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Muhammed Ehab

Muhammed Ehab

Sr. Customer Service & telemarketing specialist
Dubai

Summary

Highly motivated and customer-focused professional with extensive customer service and telemarketing experience from 2022 to 2025. Fluent in English, German, and Arabic, demonstrating strong communication, problem-solving, and interpersonal skills. Passionate about delivering excellent service and excels in a multicultural environment. Seeking an opportunity to contribute as a cabin crew member, dedicated to ensuring passenger safety and comfort as an integral part of a collaborative cabin crew team

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Bilingual Customer Service Specialist

Concentrix
08.2022 - 02.2024
  • Handled phone and email inquiries for Amazon Retail and Amazon B2B (Germany & Austria Market)
  • Assisted Booking.com customers & partners from Germany, Austria, the US, and the UK
  • Resolved customer concerns efficiently while ensuring high service quality

German Outbound Telemarketing

Orbio
09.2023 - 03.2024
  • Upsold and cross-sold products such as pillow covers and cleaning brushes to existing customers
  • Maintained strong client relationships through excellent communication

German Cold Caller

mYngle
03.2024 - 05.2024
  • Reached out to companies to offer language training and soft skills programs
  • Scheduled meetings and connected potential clients with the closing team

German Back-office Support

Pexly
02.2024 - Current
  • Handled up to 100 customer support tickets daily related to retail issues such as delivery, payment, and replacements
  • Ensured efficient problem resolution and customer satisfaction

Education

Bachelor of Law -

Port Said University

Skills

Strong Communication

Hobbies

📖 Reading | ♟️ Chess | 🥊 Boxing | ✈️ Traveling & Cultural Exchange

Certification

Human Resources Journey, 04/01/23 - 06/30/23, Skillsoft, Talent Management, Diversity & Inclusion, Effective Hiring, Workplace Diversity

Personal Information

  • Date of Birth: 01/28/03
  • Nationality: Egyptian
  • Marital Status: Single

Military Service

Completed

Social media

  • 🔗 LinkedIn Profile

Timeline

German Cold Caller

mYngle
03.2024 - 05.2024

German Back-office Support

Pexly
02.2024 - Current

German Outbound Telemarketing

Orbio
09.2023 - 03.2024

Bilingual Customer Service Specialist

Concentrix
08.2022 - 02.2024

Bachelor of Law -

Port Said University

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Muhammed EhabSr. Customer Service & telemarketing specialist