Microsoft Excel
MUHAMMED EHJAS
Sales / Customer Service
Dubai
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Sales Officer
Mabeaat - Hadaf Al Khaleej Commercial Services L.L.C
Dubai
09.2023 - Current
- Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Set up appointments with potential and current customers to promote new products and services.
Customer Service Officer
MELORA GOLD&DIAMONDS
Kanhangad
07.2022 - 06.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Assisted call-in customers with questions and orders
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Completed data entry to record call notes, suggestions and questions
- Assisted call-in customers with questions and orders.
Travel Consultant
Thawakkal Travels
Kanhangad
07.2021 - 05.2022
- Completed accurate reservations for business travelers at point of sale
- Maintained and updated corporate traveler profiles with current information
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Collaborated with colleagues to create and promote special travel packages
Education
BBA-Bachelor of Business Administration -
Diploma in Aviation and Hospitality Management -
Senior Level Education- Commerce -
High School Diploma -
04.2001 -
Skills
Self-disciplineundefined
Software
Microsoft Word
Interests
Blog Writing
Community Involvement
Photography
Chess
Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Officer - Mabeaat - Hadaf Al Khaleej Commercial Services L.L.C
09.2023 - Current
Customer Service Officer - MELORA GOLD&DIAMONDS
07.2022 - 06.2023
Travel Consultant - Thawakkal Travels
07.2021 - 05.2022
Peevees Public School - High School Diploma,
04.2001 -
P.A First Grade College, Mangalore University - BBA-Bachelor of Business Administration,
P.A First Grade College, Mangalore University - Diploma in Aviation and Hospitality Management,
Sa-adiya English Medium School - Senior Level Education- Commerce,
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