READING
MUHAMMED FAJAR.
Summary
Dynamic Sales Executive with 5 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Sales Executive
Black Scorpion Group
ABUDHABI
08.2017 - Current
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Promoted business' development by building and maintaining relationships with new clients.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Demonstrated products and features to customers, answered questions and overcame objections.
Sales executive
M C GROUP
Dubai
12.2016 - 04.2017
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Developed and led sales training initiatives for employees and teams across organization.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Customer service representative
E max electronics LLC
Dubai
09.2013 - 06.2015
- As Part time while studying
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
EMIRATES AVIATION UNIVERSITY
DUBAI 09.2014 - 04.2016
High School Diploma -
GOVERNMENT HIGHER SECONDARY SCHOOL
KERALA 07.2012 - 04.2014
Skills
Operating system - Windows 8/7/ Windows XP/ Windows VistaPackages - MS Office (Word, Excel, Power Point), Computer basicsEmail Management - MS Outlook and Outlook Express
Sales funnel development
Business development and planning
Product Portfolio Management
Employee guidance
Sales strategy
Sales expertise
Product and service sales
Quality assurance understanding
Operations
Accomplishments
- National Diploma in airport and airline operations from Emirates Aviation
- University, DUBAI-half of Coventry university UK
- (2014-2016)
- HSE - Senior Secondary (+2) (Kerala Board) Year: March 2012-2014)
- SSLC - Secondary School Leaving Certificate (Kerala Board) Year: March-2010
Additional Information
- Driving license VALID UAE LICENCE License no:2539095
Interests
FOOT BALL
Timeline
Senior Sales Executive
Black Scorpion Group
08.2017 - Current
Sales executive
M C GROUP
12.2016 - 04.2017
High School Diploma -
EMIRATES AVIATION UNIVERSITY
09.2014 - 04.2016
Customer service representative
E max electronics LLC
09.2013 - 06.2015
High School Diploma -
GOVERNMENT HIGHER SECONDARY SCHOOL
07.2012 - 04.2014