K S Muhammed Firoz
Dubai
Summary
Experienced in managing office operations and coordinating administrative tasks to enhance organizational efficiency and achieve strategic objectives. Recognized for strong organizational skills, effective communication, and a proven ability to optimize team productivity. A track record of implementing streamlined processes, upholding operational excellence, and ensuring a high standard of accuracy and compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retirement Administrator
SCOTTISH WIDOWS - LLOYDS BANKING GROUP
05.2023 - 05.2024
- Processed daily financial transactions for30+ client accounts, ensuring100% accuracy and adherence to regulatory standards
- Increased transparency and client satisfaction through proactive communication, earning 'Team Champion' recognition (September2023)
- Boosted service efficiency by15% through process optimization and timely stakeholder responses
- Reduced error rates by10% by identifying and resolving discrepancies in shared mailboxes
- Conducted KYC and AML verifications, mitigating risks by raising Suspicious Activity Reports (SAR)
Healthcare Assistant (Part-Time)
NEW MEPPERSHALL CARE HOME
03.2021 - 11.2022
- Achieved100% audit compliance by maintaining accurate and detailed care records
- Digitised health records, reducing paperwork by75% and improving data accessibility
- Reallocated resident rooms to prioritize critical care patients, improving response times and care efficiency by15%
Assistant Store Manager
MALABAR CUISINE TAKEAWAY
03.2020 - 01.2021
- Optimized supply chain operations, reducing procurement costs and ensuring inventory availability
- Enhanced customer retention by streamlining order processes and ensuring timely delivery
- Spearheaded payroll management and scheduling, fostering a motivated and efficient workforce
Education
Master of Business Administration - Sustainability
University of Hertfordshire
Hatfield, England01.2022
Bachelor of Business Administration -
MES College of Arts And Science
Kerala, India01.2020
Skills
- Technical Skills
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Data Analytics (Google-certified)
- Zoho Books (Accounting & Bookkeeping)
- Compliance Management
- Claims Processing
- KYC & AML Verifications Administrative Skills
- Documentation and Reporting
- Process Optimization
- Financial Transaction Management
- Inventory and Supply Chain Coordination
- Calendar and Schedule Management
- Event Planning and Coordination
- Vendor and Stakeholder Communication Soft Skills
- Problem-Solving
- Attention to Detail
- Time Management
- Critical Thinking
- Team Leadership and Collaboration
- Adaptability and Quick Learning
- Customer Service Excellence
Certification
- AI Essentials - (Google Inc.)
- Data Analytics professional certificate - (Google Inc.)
- SAP S/4HANA - Udemy
- Zoho Books: Accounting and Bookkeeping - Udemy
OTHER QUALIFICATIONS
UK Driving License (convertible to UAE eligibility)
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Retirement Administrator
SCOTTISH WIDOWS - LLOYDS BANKING GROUP
05.2023 - 05.2024
Healthcare Assistant (Part-Time)
NEW MEPPERSHALL CARE HOME
03.2021 - 11.2022
Assistant Store Manager
MALABAR CUISINE TAKEAWAY
03.2020 - 01.2021
- AI Essentials - (Google Inc.)
- Data Analytics professional certificate - (Google Inc.)
- SAP S/4HANA - Udemy
- Zoho Books: Accounting and Bookkeeping - Udemy
Master of Business Administration - Sustainability
University of Hertfordshire
Bachelor of Business Administration -
MES College of Arts And Science
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