Muhammed Harshad
Dubai
Summary
Proven Application Support Engineer with a track record at Docib Healthcare Management, adept in technical troubleshooting and system performance enhancement. Excelled in scripting languages and demonstrated exceptional problem-solving skills, significantly improving system functionality and user satisfaction. Renowned for solutions testing and effective communication, ensuring seamless software integration and maintenance enhancements.
Overview
6
6
years of professional experience
Work History
Application Support Engineer
Docib Healthcare Management
01.2022 - Current
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Communicated technical development stages and provided design support to stakeholders.
- Addressed technical issues and guided end users through resolution.
- Supported software integration and implemented maintenance enhancements.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Resolved system test and validation problems to provide normal program functioning.
- Conducted scheduled system upgrades to maximize performance.
IT Support Engineer
KELTRON
01.2019 - 11.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Post Graduate Diploma In Industrial Automation - Industrial Automation
SMEC Automation
Kerala , India11-2018
B.Tech - Electronics And Communications Engineering
MES College Of Engineering
Kerala, India03-2018
Skills
- Solutions testing
- Technical troubleshooting
- Scripting languages
- System performance
- Technical issue resolution
- Continuous integration
- System administration
- Network configuration
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Application Support Engineer
Docib Healthcare Management
01.2022 - Current
IT Support Engineer
KELTRON
01.2019 - 11.2021
Post Graduate Diploma In Industrial Automation - Industrial Automation
SMEC Automation
B.Tech - Electronics And Communications Engineering
MES College Of Engineering
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