Muhammed Hassan

Work History

Senior Business Development Manager Engineer, Senior Business Development Manager

Muhammed Hassan

Dubai

03.2023 - Current

My prime focus is proactively identifying new business prospects
I foster robust relationships with key clients, aiming for substantial revenue growth
Collaborating with Sales, Marketing, and Product teams, I execute the business development strategy
Responsibilities:
Pioneer fresh business avenues including lead generation, sales pipeline management, and deal closure
Build enduring relationships with cornerstone clients, ensuring elevated satisfaction
Lead the formulation and execution of the company's development strategy, aligning objectives across departments
Analyze trends, competition, and expand market opportunities
Streamline lead generation through innovative strategies and network utilization
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Manage the sales trajectory from proposals to successful transactions
Collaborate with the Product team to enhance products based on client needs
Attend industry events, staying updated and expanding the network
Provide adept leadership to a team of sales professionals, fostering their development
Manage and strategize with C-Level players for deals over 500K+ USD.
Generated new business with marketing initiatives and strategic plans.
Negotiated and closed long-term agreements with new clients in assigned territory.
Planned marketing initiatives and leveraged referral networks to promote business development.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Pitched plans and investment strategies to potential partners to raise capital.
Set up and maintained global account management and reporting tools and processes.
Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Negotiated contracts and closed sales with new and existing clients.
Performed client research and identified opportunities for account growth, account penetration and market expansion.

Sales Account Manager

Odoo

Dubai

08.2022 - 03.2023

Establish clear retention goals and process milestones for the client and partner to work toward
Assist customers as needed with setting up and navigating the software associated with a product or service
Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
Assist in creating training courses and educational materials for other members of the department
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Managing and mapping 130+ contracts dedicated for MENA region.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Negotiated prices, terms of sale and service agreements.
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Developed sales strategy based on research of consumer buying trends and market conditions.
Monitored market activity and quoted pricing to maintain healthy profit margins.

B2B - IoT Solutions Sales Manager

Teltonika

Dubai

08.2021 - 07.2022

Effectively managed a portfolio of 70+ accounts
Conducted proactive research to identify and cultivate leads in the designated market, focusing on B2B sales within the IoT sector, specifically transport telematics/GPS tracking systems and networks
Established, nurtured, and cultivated enduring relationships with both new and existing clients across assigned regions, fostering incremental sales growth
Championed the promotion and sale of a cutting-edge networking device recognized as one of the foremost solutions in the market
Executed the complete sales cycle, encompassing client acquisition, relationship management, negotiation of contracts, collection of payments, and coordination of shipment deliveries
Gained comprehensive insight into clients' business requirements and skillfully guided them in selecting the optimal Teltonika products to meet their needs
Generated substantial value for clients' enterprises by recommending the most fitting Teltonika products
Muhammed Hassan - page 2
Assumed an advisory role for clients, diligently pursuing leads and orchestrating impactful demonstrations of our solutions
Proficiently crafted commercial offers and effectively managed lead generation efforts
Ensured the consistent expansion of high-quality revenue streams by continually enhancing both existing and novel sales channels
Maintained a keen awareness of industry trends and conducted competitive analyses to ensure a state of excellence
Represented the company with distinction at various industry exhibitions.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes.
Improved marketing to attract new customers and promote business.

Senior Technical Support Executive

Apple

Dubai

07.2018 - 07.2021

I uphold an unwavering commitment to utmost privacy, professionalism, and security standards
I execute my role with a high degree of independence, adhering to established policies and procedures
Collaborating seamlessly with managerial tiers, I contribute as a dedicated team player, fostering business development and goal attainment
Thriving under significant pressure, I exhibit exceptional adaptability to consistently deliver top-tier quality results
Employing remote diagnostic tools, I adeptly troubleshoot software issues, ensuring seamless operations
As a custodian of billing accounts, I provide indispensable financial support to clients, ensuring transparent and efficient transactions
My role encompasses accommodating exceptions as needed, ensuring optimal solutions for unique cases
Through diligent customer engagement, I foster valuable relationships, identify areas for enhancement, and consistently prioritize customer satisfaction.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Used ticketing systems to manage and process support actions and requests.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Documented support interactions for future reference.
Maintained servers and systems to keep networks fully operational during peak periods.
Assisted in development of system security protocols.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Senior sales specialist

Centro Global Solutions

Cairo

06.2014 - 06.2018

A proficient lead generator and adept deal closer
As a part of the Marketing team, I have undertaken the following key responsibilities:
Successfully closed intricate deals and ensured thorough client follow-up, encompassing both standard platforms and intricate solutions
Attained promotion to the position of DL Supervisor within the same campaign, underscoring leadership capabilities
Meticulously prepared essential campaign reports, providing critical insights for strategic decision- making
Spearheaded the formulation and execution of effective strategies and modules, pivotal for driving business growth
Facilitated seamless interaction with managerial echelons, ensuring alignment with client needs and expectations
Employed a blend of inbound and outbound techniques to meticulously identify, qualify, and ultimately close new opportunities
Muhammed Hassan - page 3
Displayed proficiency in overseeing accounts throughout the complete sales cycle, collaborating seamlessly with cross-functional team members in business development, consulting, and support, to holistically address client requirements
Established robust customer relationships, enabling the identification of novel opportunities and the maximization of sales potential
Exhibited in-depth knowledge about the industry landscape and an acute understanding of client needs.
Trained, coached, and mentored new sales associates for maximum performance.
Provided exceptional customer service to foster client loyalty and satisfaction.
Contributed to team objectives in fast-paced environment.
Kept detailed records of daily activities through online customer database.
Developed and maintained strong working relationships with professionals within assigned territory.
Achieved or exceeded company-defined sales quotas.

Summary

Overview

Work History

Senior Business Development Manager Engineer, Senior Business Development Manager

Sales Account Manager

B2B - IoT Solutions Sales Manager

Senior Technical Support Executive

Senior sales specialist

Education

Bachelor of Arts (B.A - English Language and Literature

Skills

Software

Interests

Timeline

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