Odoo Certified
Muhammed Hassan
Senior Business Development Manager
Dubai, Dubai Silicon Oasis
Summary
Dynamic, customer-centric & sales driven with more than a decade of progressive experience in highly competitive markets. Solid track record securing key clients, driving revenue growth, and increasing market share. Tenacious in expanding business setup, forging strong relationships with business partners, and fostering sales teams to reach their peak potential. Mentor and coach, combine business acumen with innate leadership skills to recruit, build and retain top- performing sales talent. Solution selling expertise in mid to large enterprises covering various portfolios including Public/Private Cloud, IaaS/PaaS, Productivity, Resource Planning, IoT Hardware, Data Management & Data Security. Specialties: Sales Leadership People Management & Motivation Key Account Management Customer Focus Value Selling Complex Decision Making Business Development Networking & Relationship Building Closing strategies Territoy management
Overview
9
9
years of professional experience
3
3
Languages
Work History
Senior Business Development Manager Engineer, Senior Business Development Manager
Muhammed Hassan
Dubai
03.2023 - Current
- My prime focus is proactively identifying new business prospects
- I foster robust relationships with key clients, aiming for substantial revenue growth
- Collaborating with Sales, Marketing, and Product teams, I execute the business development strategy
- Responsibilities:
- Pioneer fresh business avenues including lead generation, sales pipeline management, and deal closure
- Build enduring relationships with cornerstone clients, ensuring elevated satisfaction
- Lead the formulation and execution of the company's development strategy, aligning objectives across departments
- Analyze trends, competition, and expand market opportunities
- Streamline lead generation through innovative strategies and network utilization
- Page 1
- Manage the sales trajectory from proposals to successful transactions
- Collaborate with the Product team to enhance products based on client needs
- Attend industry events, staying updated and expanding the network
- Provide adept leadership to a team of sales professionals, fostering their development
- Manage and strategize with C-Level players for deals over 500K+ USD.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Pitched plans and investment strategies to potential partners to raise capital.
- Set up and maintained global account management and reporting tools and processes.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Negotiated contracts and closed sales with new and existing clients.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Sales Account Manager
Odoo
Dubai
08.2022 - 03.2023
- Establish clear retention goals and process milestones for the client and partner to work toward
- Assist customers as needed with setting up and navigating the software associated with a product or service
- Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
- Assist in creating training courses and educational materials for other members of the department
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Managing and mapping 130+ contracts dedicated for MENA region.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Negotiated prices, terms of sale and service agreements.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
B2B - IoT Solutions Sales Manager
Teltonika
Dubai
08.2021 - 07.2022
- Effectively managed a portfolio of 70+ accounts
- Conducted proactive research to identify and cultivate leads in the designated market, focusing on B2B sales within the IoT sector, specifically transport telematics/GPS tracking systems and networks
- Established, nurtured, and cultivated enduring relationships with both new and existing clients across assigned regions, fostering incremental sales growth
- Championed the promotion and sale of a cutting-edge networking device recognized as one of the foremost solutions in the market
- Executed the complete sales cycle, encompassing client acquisition, relationship management, negotiation of contracts, collection of payments, and coordination of shipment deliveries
- Gained comprehensive insight into clients' business requirements and skillfully guided them in selecting the optimal Teltonika products to meet their needs
- Generated substantial value for clients' enterprises by recommending the most fitting Teltonika products
- Muhammed Hassan - page 2
- Assumed an advisory role for clients, diligently pursuing leads and orchestrating impactful demonstrations of our solutions
- Proficiently crafted commercial offers and effectively managed lead generation efforts
- Ensured the consistent expansion of high-quality revenue streams by continually enhancing both existing and novel sales channels
- Maintained a keen awareness of industry trends and conducted competitive analyses to ensure a state of excellence
- Represented the company with distinction at various industry exhibitions.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
Senior Technical Support Executive
Apple
Dubai
07.2018 - 07.2021
- I uphold an unwavering commitment to utmost privacy, professionalism, and security standards
- I execute my role with a high degree of independence, adhering to established policies and procedures
- Collaborating seamlessly with managerial tiers, I contribute as a dedicated team player, fostering business development and goal attainment
- Thriving under significant pressure, I exhibit exceptional adaptability to consistently deliver top-tier quality results
- Employing remote diagnostic tools, I adeptly troubleshoot software issues, ensuring seamless operations
- As a custodian of billing accounts, I provide indispensable financial support to clients, ensuring transparent and efficient transactions
- My role encompasses accommodating exceptions as needed, ensuring optimal solutions for unique cases
- Through diligent customer engagement, I foster valuable relationships, identify areas for enhancement, and consistently prioritize customer satisfaction.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Senior sales specialist
Centro Global Solutions
Cairo
06.2014 - 06.2018
- A proficient lead generator and adept deal closer
- As a part of the Marketing team, I have undertaken the following key responsibilities:
- Successfully closed intricate deals and ensured thorough client follow-up, encompassing both standard platforms and intricate solutions
- Attained promotion to the position of DL Supervisor within the same campaign, underscoring leadership capabilities
- Meticulously prepared essential campaign reports, providing critical insights for strategic decision- making
- Spearheaded the formulation and execution of effective strategies and modules, pivotal for driving business growth
- Facilitated seamless interaction with managerial echelons, ensuring alignment with client needs and expectations
- Employed a blend of inbound and outbound techniques to meticulously identify, qualify, and ultimately close new opportunities
- Muhammed Hassan - page 3
- Displayed proficiency in overseeing accounts throughout the complete sales cycle, collaborating seamlessly with cross-functional team members in business development, consulting, and support, to holistically address client requirements
- Established robust customer relationships, enabling the identification of novel opportunities and the maximization of sales potential
- Exhibited in-depth knowledge about the industry landscape and an acute understanding of client needs.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
Education
Bachelor of Arts (B.A - English Language and Literature
01.2012 - 1 2016
member of presentation team
Skills
Partner Relationship ManagementAccount ManagementSolution SellingProblem SolvingCustomer ServiceMicrosoft OfficeMicrosoft WordAnalytical SkillsCustomer SatisfactionTranslationHonors & AwardsHealthcare specialist - Centro Global SolutionMay 2016Best agent in May & juneCERTIFICATE OF COMPLETION - TeltonikaDec 2022Sales Progress stages 1-3: Framing sales conversationSales progress stages 1-6: Objections handlingMuhammed Hassan - page 4
Territory Management
Territory Management
Lead Generation
Revenue Generation
Account management
Strategic planning
Key decision making
Database Management
Sales expertise
New Business Development
Relationship building and rapport
Cold Calling
Prospect targeting
Forecasting ability
Product knowledge
Business development and planning
Performance metrics
Campaign development
Relationship building and management
Software
OCI certification program candidate
IBM Cybersecurity certification program candidate
Interests
Travel
Hiking
Football
Timeline
Senior Business Development Manager
Engineer, Senior Business Development Manager - Muhammed Hassan
03.2023 - Current
Sales Account Manager - Odoo
08.2022 - 03.2023
B2B - IoT Solutions Sales Manager - Teltonika
08.2021 - 07.2022
Senior Technical Support Executive - Apple
07.2018 - 07.2021
Senior sales specialist - Centro Global Solutions
06.2014 - 06.2018
South Vally University - Bachelor of Arts (B.A, English Language and Literature
01.2012 - 1 2016