Summary
Overview
Work history
Education
Skills
Websites
Certification
LANGUAGE
Timeline

Muhammed Hisham P

Dubai

Summary

IT professional specializing in operating systems, network administration, and cybersecurity. Demonstrated proficiency in database management, CRM software, and project automation workflows. Extensive experience in system troubleshooting, remote desktop management, and user interface design. Committed to API integration, systems upgrades, and enhancing data security while delivering user training and support.

Overview

8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification

Work history

IT and CRM Administrator

UHY JAMES CHARTERED ACCOUNTANTS
Dubai
01.2022 - 08.2025
  • I bring over 2.5 years of experience providing technical support, project management, and CRM expertise across the financial, customer service, and recruitment industries. Core skills include
  • TECHNICAL SUPPORT
  • Managing email and data backups efficiently.
  • Deploying and configuring operating systems and software, setting up and managing CRM systems, Microsoft Office, and printer drivers.
  • Providing remote support and troubleshooting via remote desktop.
  • Basic networking and drive mapping. Managing domain-based environments with mapped drives and data sharing.
  • Troubleshooting operating systems and peripherals.
  • Managing domain users with appropriate permissions in Active Directory.
  • PROJECT MANAGEMENT
  • Creating and managing projects across departments.
  • Reviewing and managing timesheets, generating idle reports, and sending observations.
  • Assigning tasks and compiling project reports.
  • Ensuring project timelines and deliverables are met.
  • CRM EXPERTISE
  • Efficiently managing client and contact data within CRM systems.
  • Accurately handling onboarding requests and risk assessments.
  • Streamlining project creation, updates, and task assignments through CRM.
  • Maintaining data integrity to support informed decision-making and reporting.

Desktop Support Engineer

COGNIZANT TECHNOLOGY SOLUTION
Bangalore
01.2020 - 01.2022
  • Bring 1.8 years of extensive experience in technical support, specializing in troubleshooting software and OS issues, providing remote and on-site support, managing email systems and Active Directory, ensuring customer satisfaction, and leveraging Azure components for seamless IT operations.
  • Administering Windows operating systems, including troubleshooting and updates (Windows 7/8/10).
  • Creating and managing Active Directory domain users with appropriate permissions.
  • Providing remote IT support using tools like Remote Desktop Connection and third-party software. Configuring and maintaining email clients (e.g., Microsoft Outlook), including creation, modification, and deletion of IDs.
  • Troubleshooting software-related issues and Internet Explorer problems, ensuring smooth user operations.
  • Formatting systems and installing necessary software and applications for optimal performance.
  • Diagnosing and resolving OS and peripheral issues on desktops and laptops.
  • Managing basic networking tasks, including drive mapping, data sharing, and TCP/IP configuration.

Desktop Support Engineer

SIGNITIVE TECHNOLOGIES PRIVATE LIMITED
Chennai
01.2018 - 01.2020
  • I have completed 2.2 years as a desktop support Engineer at signitive Technologies Private Limited, Chennai, specializing in system troubleshooting, software configuration, email support, and delivering efficient IT solutions with a focus on customer satisfaction.
  • Proficient in installing, maintaining, and troubleshooting Windows-based desktops and laptops.
  • Skilled in configuring software and licenses to ensure smooth IT operations.
  • Expertise in email support, including ID creation, deletion, modification, and Microsoft Outlook configuration.
  • Experienced in providing remote support and resolving user technical issues efficiently.
  • Knowledgeable in JAMF installation and Mac OS troubleshooting for effective system management.
  • Proficient in Thin OS setup and resolving domain login and booting-related issues.
  • Capable of managing time and resources effectively under high-pressure situations.
  • Focused on prioritizing customer satisfaction through P1, P2, and P3 issue resolution.
  • Passionate about delivering efficient IT solutions to optimize productivity and system performance.
  • Dedicated to maintaining professionalism while ensuring exceptional end-user experiences.

Education

Bachelors of Computer Application - Computer Application

Alagappa University, Karaikudi, Tamil Nadu

Skills

  • Operating systems expertise
  • Network administration
  • Cybersecurity and firewall configuration
  • Database management and recovery
  • CRM software handling
  • Project automation workflows
  • System troubleshooting
  • MS Office proficiency
  • Remote desktop management
  • Mime cast and ServiceNow usage
  • Safe-Tica and Forti Client VPN knowledge
  • ESET and CaseWare familiarity
  • Acusale software handling
  • Leadership skills
  • Data analysis insights
  • Data security awareness
  • Process improvement focus
  • User interface design skills
  • Business process understanding
  • SaaS solutions familiarity
  • CRM system configuration expertise
  • User training and support skills
  • System testing and debugging abilities
  • API integration knowledge
  • Systems upgrade management

Certification

  • CCNA
  • MCSE
  • CompTIA A+
  • CompTIA N+
  • CompTIA Security+
  • CompTIA server+
  • CompTIA Linux+
  • CompTIA Cloud Essentials
  • Virtualization
  • Advanced Cybersecurity Program (Crowe Academy Professional & Management)

LANGUAGE

English
Hindi
Tamil
Malayalam

Timeline

IT and CRM Administrator - UHY JAMES CHARTERED ACCOUNTANTS
01.2022 - 08.2025
Desktop Support Engineer - COGNIZANT TECHNOLOGY SOLUTION
01.2020 - 01.2022
Desktop Support Engineer - SIGNITIVE TECHNOLOGIES PRIVATE LIMITED
01.2018 - 01.2020
Alagappa University - Bachelors of Computer Application, Computer Application

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Muhammed Hisham P