MUHAMMED IMRAN
RETAIL SALES
Dubai,DU
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Store Manager
Crystalline L.L.C
Dubai Mall
06.2017 - 04.2024
- Operating the cash register appropriately and ensuring correct billing
- Organizing and arranging stock room
- Participating in monthly and year-end inventory
- Continually strive towards achieving sales targets
- Using the prescribed selling techniques to provide customers with a friendly, courteous experience
- Maintaining merchandise and ensuring proper display, storage of products
- Managing the provision of outstanding Customer service, display and replenishment, awareness of all promotions, advertisements, and the maintenance based in the boutique
- Demonstrating profound product knowledge
- Scheduled and coordinated the daily activities of sales personnel, provided personnel development training, and performed employee evaluations.
Assistant Store Manager
Crystalline L.L.C
Wafi Mall
06.2011 - 05.2017
- Customer Service, Greeting Customer, Customer Inquire
- Attending to all walk-in customers and making sure they are well attend and helping them around the shop
- Keeping daily sales reports
- Invoicing and handling cash
- Providing information to the customer on any new promotion
- Receiving the shipment and stocking it in the storage
- Displaying the new collection as per the company merchandising rules
- Maintaining the store
Sales Executive
Crystalline L.L.C (Head Office)
Dubai,
02.2008 - 05.2011
- Assisted in inventory, purchasing, shipping, receiving, and stocking of merchandise, contributed to visual display creation, and participated in marketing, advertising of our company products
- Negotiating on price, costs, delivery and specifications with buyers and managers
- Educating customers regarding crystal home décor items information and get orders from palaces and organizations
- Instituted process and procedural change that allowed sales force and facility to achieve corporate goals
Call Center Executive
MTBC Company, USA
Pakistan (Remote)
06.2007 - 11.2007
- MTBC is medical Transcription Billing Company originally based is NJ, USA
- It provides billing facilities to doctors
- Systematic filling of customer database for orderly and easy retrieval
- Objective investigations of customer and doctors insurance inquiries to satisfy customers and gain doctors' trust
- Develop and administer processes designed to provide extensive information to both team members and prospective clients
- Manage and implement new products launches within customer care
- Establish and maintain consistent contact with customers through e-mail, fax and telemarketing
- Provide technical support to team members through trainings and sharing workload.
Reservation Executive
INNSTAR Travel Network Incorporated, USA
Pakistan (Remote)
06.2004 - 05.2007
- INNSTAR Travel Network Incorporated is a leading company in USA and Canada for online airport hotel (park and fly) packages, hotel reservations, cruise reservations, and vacations packages
- The corporation is established in 1998 and there are two other subsidiaries of this company that are American Airport Hotels and Stay123.com
- Organize sales strategies, presented proposals, generated leads, and provide customer service and client consultation
- Provide 24/7 service to clients to ensure client satisfaction
- Receive calls from clients and medical insurance companies and follow up on their queries
- Provide solution to claim queries by communicating with offshore insurances companies
- Maintain official documents & accounts etc and look after staff affairs and resolve their issues
- Arrange meetings for USA staff and provide assistance to USA staff in production related matters.
Education
B.A -
Punjab University, Lahore, Pakistan
03.2001 - 05.2003
HSSC - undefined
Board Of Intermediate & Secondary Education, Rawalpindi
06.2000 - 05.2001
Ilets - English Language
University of Wollongong, Dubai
Dubai,U.A.E 04.2001 - 05.2012
Skills
Familiarity with company policies and legal guidelines of the field
Ability to learn a variety of job descriptions
Customer Service
Organize and Motivated
Problem solving and Analytical
Team player
Good interpersonal and communication skills
Positive, enthusiastic
Communicate effectively across a multi-national, multi-Cultural environment
Ability to build relationships with customers and peers
Excellent time management and planning skills
Store Merchandising
Store operations
Accomplishments
- Employee Of The Year (12/2017 - 12/2018)
- Turned around underachieving retail facility, implemented changes that resulted in substantial growth in earnings.
- Maintained responsibility for more than AED 1,000,000 (per annum) in products, effectively managing inventories.
Organizations
- Crystalline L.L.C
- MTBC Medical Transcription Billing Company, USA
- INNSTAR Travel Network Incorporated, USA
Languages
English
Arabic
urdu
Hindi
Certification
Dubai Way (customer service certificate)
Interests
Music,writting,browising
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Software
Microsoft world
Timeline
Dubai Way (customer service certificate)
08-2023
Dubai Tour Guide License
08-2023
Store Manager
Crystalline L.L.C
06.2017 - 04.2024
Assistant Store Manager
Crystalline L.L.C
06.2011 - 05.2017
Sales Executive
Crystalline L.L.C (Head Office)
02.2008 - 05.2011
Call Center Executive
MTBC Company, USA
06.2007 - 11.2007
Reservation Executive
INNSTAR Travel Network Incorporated, USA
06.2004 - 05.2007
Ilets - English Language
University of Wollongong, Dubai
04.2001 - 05.2012
B.A -
Punjab University, Lahore, Pakistan
03.2001 - 05.2003
HSSC - undefined
Board Of Intermediate & Secondary Education, Rawalpindi
06.2000 - 05.2001