MUHAMMED JASEEL

Galadari Automotive Group, the exclusive distributor of Mazda Automobiles in the UAE, stands as flagship company of Galadari Brothers Group – an esteemed international conglomerate with a rich history of over 50 years in the UAE. The Group has strong presence in all seven emirates, continuously expanding and evolving with steadfast and conscientious approach. Currently, Galadari Automotive Group operates 12 state-of-the-art facilities, delivering top-notch products and solutions that exemplify excellence in automotive industry.

• Conducting Comprehensive Training: Conduct both technical and non-technical training sessions for after-sales staff, aligning the curriculum with Mazda's standards.
• Skill Enhancement on New Automotive Technologies: Design and deliver skill enhancement training programs for Mazda after-sales staff. These programs concentrate on new automotive technologies, aiming to minimize repeat complaints and emphasize the importance of the FIRFT (Fix it Right the First Time) approach.
• New Model Training: As Mazda introduces new PHEVs (Plug-in Hybrid Electric Vehicles), ensure our sales staff receives specialized training that equips them with an in-depth understanding of these cutting-edge vehicles.
• Technical Assistance and Hotline Platform: Support after-sales team in resolving critical vehicle diagnostic issues, ensuring prompt and accurate technical support, and developing a hotline platform for Mazda vehicle inquiries across the UAE, Facilitate the sharing of vital field fix information with Mazda.
• Talent Recruitment and Training: Alongside the HR department, Play a pivotal role in recruitment, selection, and training of new members joining the aftersales team.
• Diagnostic Tools and Software Management: To maintain high standards of service, Oversee purchasing, management, and auditing of manufacturer-recommended diagnostic tools and software. Additionally, Provide on-the-job training to optimize their use of these tools.
• Standard Operating Procedures (SOPs) and Service Repair Time (SRTs): As requested by the National Service Manager, Actively involved in development and implementation of SOPs and SRTs. These standardized procedures enhance operational efficiency and ensure uniformity in service quality.

Founded in 1924 as a British automotive company, with its headquarters situated in London, MG Motor has now become a subsidiary of SAIC Motor, a prominent Chinese automotive giant. In 2017, MG Motor India was established, and in 2019, company commenced its manufacturing operations. Presently, MG Motor India boasts a diverse product lineup featuring four SUV models, including an electric vehicle (EV) model, catering to various market segments. The company has established a robust network of over 243 showrooms spanning across 164 cities in the country.

• Providing Extensive Training: Conducted comprehensive training sessions for dealership associates on the latest models and cutting-edge automotive technologies in the market.
• On-the-Job Training (OJT): Recognizing the value of hands-on experience, Conducted On-the-Job Training (OJT) sessions, enabling dealership associates to effectively handle customer concerns and deliver satisfactory resolutions promptly.
• Leading Technical Escalations: Took the lead in guiding and supporting dealer technical experts in handling complex technical escalations, ensuring swift and efficient solutions for customer issues.
• Conducting Technical Audits: Maintain quality standards by conducting quarterly technical audits on dealerships. Feedback and insights gained from these audits were shared with the plant.
• Technical Documentation: Actively prepared comprehensive technical documentation related to critical Pre-Delivery Inspection (PDI) concerns and other field issues. This documentation was shared with Research and Development (R&D) team to facilitate thorough investigations and prompt resolutions.
• Joint Investigations with Vendors: In collaboration with vendors, Conducted joint investigations to address critical concerns reported from the field.
• Active Participation in Review Meetings: Actively contributed to the weekly review meetings with technical support managers, sharing insights and updates on ongoing technical matters and offering suggestions for continuous improvement.
• Rigorous Training on MG Models: Completed rigorous training on various MG models, including the EV model, at the MG technical center in Delhi.

Introducing world-class brands to the region, the Group has a profound impact on Oman's economic landscape. Since its establishment in 1975, Group has achieved a significant presence in various sectors, including Automotive & Allied businesses, Heavy Vehicles, Construction Equipment, Turnkey Projects, Special Equipment, Municipal Services, and Travel and Tourism. By engaging in diverse fields.

• Team Leadership: led and supervised a team of technicians, ensuring their adherence to high-quality standards and monitoring their performance and productivity to achieve optimal results.
• Task Allocation: Utilizing the SAP DBM system, efficiently assigned tasks to technicians and effectively managed execution and timely completion of assignments.
• Technical Support: Oversaw the work of technicians, providing expert assistance for complex diagnostic jobs and promptly resolving any technical issues escalated from the technician level.
• Customer Interaction: Engaged with customers directly, offering clear and concise technical explanations of the services performed on their vehicles, enhancing transparency and customer satisfaction.
• Workshop Analysis: One of my key responsibilities involved preparing comprehensive workshop job analysis reports for the workshop operation manager, ensuring effective oversight and smooth operations.
• Skill Enhancement: Recognizing importance of continuous improvement, proactively nurtured the technicians' competency levels by providing valuable on-the-job instructions and hands-on training.
• Product Improvement Initiatives: Actively participated in product concern report meetings and collaborated with Ford to identify areas for product quality enhancement, contributing to the overall improvement of Ford's offerings.

ADAM is one of the social-oriented programs initiated by Mercedes-Benz India in collaboration with Government institutions across India. This course is to develop vocational
competence that enables students to learn modern automotive technology and makes them skilled personnel in the global market.

NSS College of Engineering, Palakkad, was established in 1960 with three branches during the second Five-Year plan with the assistance of Central and State Government under the Grand In-Aid scheme. Currently, it is one of the most reputed, premier engineering educational institutions in Kerala, managed by the Nair Service Society and affiliated to the APJ Abdul Kalam Technological University. At present, the institution offers B.TECH degree courses in six branches and M.TECH degree courses in five branches.